Chat/email support

2 days ago

Cavite City, Calabarzon, Philippines ATLAS MANPOWER EXPONENTS COMPANY INC Full time ₱200,000 - ₱250,000 per year

About the role

We are seeking a highly skilled and customer-oriented Chat/Email Support Specialist to join our dynamic team at ATLAS MANPOWER EXPONENTS COMPANY INC'. In this full-time role, you will be responsible for providing exceptional customer service and technical support to clients of AT&T, primarily through chat and email channels. This position is based in Cavite Calabarzon.

What you'll be doing

  1. Responding to customer inquiries and resolving issues through chat and email channels in a timely and efficient manner
  2. Providing technical support and guidance to customers on a wide range of AT&T products and services
  3. Maintaining a positive and professional demeanour to ensure customer satisfaction
  4. Accurately documenting customer interactions and escalating complex issues to the appropriate teams
  5. Actively participating in team meetings and training sessions to continuously improve your skills and knowledge

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to effectively convey information and resolve customer inquiries
  2. Strong problem-solving and critical thinking skills to quickly identify and address customer needs
  3. Proficiency in using various software and communication tools, including chat and email platforms
  4. A customer-centric mindset and a genuine passion for providing exceptional service

What we offer

At ATLAS MANPOWER EXPONENTS COMPANY INC', we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Opportunities for career development and advancement
  3. A collaborative and inclusive team culture
  4. Flexible work arrangements to maintain a healthy work-life balance

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