Chat Support

3 hours ago

Cavite City, Calabarzon, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

About the role

This full-time Chat Support - Customer Service Representative role. We offers an exciting opportunity as a key member of the customer service team, you will be responsible for handling customer inquiries and concerns through live chat, ensuring prompt and effective resolution of issues.

What you'll be doing

  1. Providing friendly, knowledgeable, and efficient customer service through live chat channels
  2. Responding to customer questions, concerns, and issues in a timely and professional manner
  3. Troubleshooting problems and offering solutions to ensure customer satisfaction
  4. Documenting all interactions and maintaining accurate records
  5. Identifying opportunities to improve customer experience and suggesting process improvements
  6. Collaborating with cross-functional teams to enhance customer service delivery

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers
  2. Strong problem-solving and critical thinking abilities to effectively address customer concerns
  3. Proficiency in using various customer service and communication tools
  4. Ability to work in a fast-paced environment and adapt to changing priorities
  5. Customer service experience, preferably in a chat or contact centre environment
  6. High school diploma or equivalent

What we offer

We are committed to providing a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our focus on employee wellbeing includes access to wellness programs, flexible work arrangements, and a collaborative team culture.

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