RD Chat – Candidate Support

4 days ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱600,000 - ₱1,200,000 per year

What you'll be doing (ie. job duties):

  • Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
  • Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
  • Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
  • Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.
  • Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
  • You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and  collaborating across teams of subject matter specialists to fix issues with urgency.
  • Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
  • Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
  • Champion clear communication with internal and external partners to align on solutions and drive results.
  • Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.

What we look for in you (ie. job requirements):

  • This role requires full-time, in-office presence at our Fort Bonifacio  location in Metro Manila, five days a week.
  • Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
  • Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.
  • Minimum of 3 years of relevant experience in a customer service or support  role in a fast paced environment including working with high value customers.
  • Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
  • Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.

  • Retail Chat Support

    4 days ago

    Taguig, National Capital Region, Philippines TORCH Solutions Full time ₱250,000 - ₱500,000 per year

    We are seeking a passionate and dedicated Retail Chat Support to join our team in Taguig City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service through live chat, ensuring our customers receive the support they need to have a positive experience with our brand.What you'll be doingResponding to customer...

  • Freelance eCommerce Chat Support

    10 hours ago

    Taguig, National Capital Region, Philippines AIRR Labs Inc. Full time ₱400,000 - ₱600,000 per year

    With customer experience-first mindset, eCommerce Chat Support will support and optimize our brands' online presence. Our eCommerce Chat Support will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...

  • Chat Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Sapient Global Job Careers Full time ₱168,000 - ₱336,000 per year

    We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.Refer unresolved concerns to the relevant department or...

  • Freelance eCommerce Chat Support

    1 week ago

    Taguig, National Capital Region, Philippines Airr Labs Inc. Full time ₱180,000 - ₱540,000 per year

    With customer experience-first mindset, eCommerce Chat Support will support and optimize our brands' online presence. Our eCommerce Chat Support will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...

  • Candidate Experience Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Required Qualifications:Required Education: Bachelor's DegreeAt least 2 years of related experienceFluently read, write, speak, and understand English as needed for the jobPossession of excellent organizational skills, including consistent attention to detailPossession of excellent customer service skills for candidate and hiring manager interactionsPrimary...

  • Online Travel Chat Consultant

    9 hours ago

    Taguig, National Capital Region, Philippines American Express Full time ₱900,000 - ₱1,200,000 per year

    Online Travel Chat Consultant #4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • Customer Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines HVY Consulting Full time ₱264,000 per year

    Important: This role is only open to candidates located in Manila, Philippines.Job Title: Customer Support SpecialistIndustry: Maintenance & Service IndustryLocation: Manila, Philippines (Hybrid)Employment Type: Full-timeSalary: PHP 22,000 per month + BenefitsRequirementsWe are looking for a Customer Support Specialist to join our team and provide...

  • xtn-c07e553 | database script engineer

    4 weeks ago

    Taguig, National Capital Region, Philippines KMC Careers Full time

    OverviewJob Title: Database Script EngineerLocation: Remote (North America ET hours preferred)Type: Full-TimeProperty Vista is a fast-growing SaaS company transforming property management through intelligent, connected software. Our platform empowers multifamily operators to manage operations, leasing, communications, and data through automation and AI. If...

  • Technical Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Van Der Kroft BV Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Technical Team Support

    2 days ago

    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱480,000 per year

    Summary:The Technical Support Team Lead will oversee a team that provides customer service and technical support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.Responsibilities:Key Responsibilities:Work Setup:Lead and supervise the technical...