Online Travel Chat Consultant

Online Travel Chat Consultant
 

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. 
Find your place in service on #TeamAmex.

How will you make an impact in this role?

Get a first-class start to your travel career.
 

American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

From learner to leader, see the bigger picture.
 

American Express Card Members can contact us via different channels; e-mail, on-line chat or voice/call.  Our tech-savvy Consultants use their passion for travel and their ability to creatively resolve enquiries to deliver an extraordinary experience to our US-based customers who are using chat on the American Express Travel website. 

This service enables the card members to interact in real-time to access their exclusive programs and unique benefits, gain assistance with website navigation and make bookings.  It offers personal choice and convenience to our Card Members and inspires long-term relationships and loyalty along the way.

Travel plans change frequently.  Here's just some of what you could be doing each day: 

• Consulting with your Card Members so that you can recommend tailored resolutions to immediately meet their needs
• Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
• Assisting Card Members by expertly booking domestic and international flights, cars and hotels
• Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
• Multi-tasking as you will be conducting multiple customer conversations simultaneously

Minimum Qualifications:
 

What you need to thrive
 

• A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
• Ability to fluently speak and write in English
• Computer skills are vital as you'll be communicating with multiple customers whilst navigating different tools, all day, every day
• Resilience and composure to remain positive under pressure and manage your workload efficiently
• A problem solver, you'll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contact
• A mathematical mind with an eye for detail and accuracy
• Min. 1 year live chat experience is a must
• Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneously
• High level of integrity to work with customer information and meet compliance requirements
• The flexibility to work a shifting schedule
• Bachelor's degree, associate degree, college undergrads, senior high school graduate may apply

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility:
  Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25
  mbps internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with
  target driven incentives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 

To know more about our recruitment process, you may watch this short video –

What to Expect: Recruitment at American Express

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).