Technical Team Support

4 days ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱480,000 per year

Summary:

The Technical Support Team Lead will oversee a team that provides customer service and technical support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.

Responsibilities:

  • Key Responsibilities:Work Setup:
  • Lead and supervise the technical support team to ensure effective handling of customer inquiries and escalations.
  • Monitor and guide the team in responding to customers through multiple channels (calls, chat, email, and hotline).
  • Provide coaching, feedback, and performance evaluations to improve team productivity and service quality.
  • Coordinate with management and other departments to resolve complex issues and implement process improvements.
  • Prepare reports and track team performance metrics.
  • Willing to work in McKinley, Taguig City (office-based)
  • Full time position, amenable to dayshift schedules
  • Can Start ASAP

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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