
Technical Team Support
2 days ago
Summary:
The Technical Support Team Lead will oversee a team that provides customer service and technical support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.
Responsibilities:
- Key Responsibilities:Work Setup:
- Lead and supervise the technical support team to ensure effective handling of customer inquiries and escalations.
- Monitor and guide the team in responding to customers through multiple channels (calls, chat, email, and hotline).
- Provide coaching, feedback, and performance evaluations to improve team productivity and service quality.
- Coordinate with management and other departments to resolve complex issues and implement process improvements.
- Prepare reports and track team performance metrics.
- Willing to work in McKinley, Taguig City (office-based)
- Full time position, amenable to dayshift schedules
- Can Start ASAP
Job Type: Full-time
Pay: Php35, Php40,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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