Technical Support Representative

4 days ago

Taguig, National Capital Region, Philippines Van Der Kroft BV Full time ₱250,000 - ₱500,000 per year

We're Hiring: Technical Support Representative
We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.

Location:
BGC Taguig, Philippines

Work Mode:
Work From Office (100% onsite)

Role:
Technical Support Representative

What You'll Do
Provide first-line technical support via phone, email, and chat

Troubleshoot hardware and software issues

Document customer interactions and solutions

Collaborate with technical teams to resolve complex issues

Follow up with customers to ensure issue resolution

Identify and escalate critical problems when necessary

What We're Looking For
1+ years of technical support experience

Strong problem-solving and analytical skills

Excellent verbal and written communication abilities

Basic knowledge of computer systems and networks

Customer service orientation and patience

Ability to work in a fast-paced environment

Ready to help customers succeed? Apply now and join our support team

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