Retail Chat Support

4 days ago

Taguig, National Capital Region, Philippines TORCH Solutions Full time ₱250,000 - ₱500,000 per year

We are seeking a passionate and dedicated Retail Chat Support to join our team in Taguig City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service through live chat, ensuring our customers receive the support they need to have a positive experience with our brand.

What you'll be doing

  • Responding to customer inquiries and concerns through live chat in a timely and efficient manner
  • Troubleshooting and resolving customer issues, demonstrating strong problem-solving skills
  • Providing accurate product information and recommendations to assist customers with their purchases
  • Maintaining a high level of customer satisfaction by delivering personalised and empathetic support
  • Documenting all customer interactions and resolving queries in accordance with company policies
  • Collaborating with the wider team to identify and implement process improvements

What we're looking for

  • At least 1 year of experience in a customer service or call centre role, preferably within the retail industry
  • Excellent communication and interpersonal skills, with the ability to listen, understand, and respond to customer needs
  • Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
  • Proficiency in English, both written and verbal
  • A passion for delivering exceptional customer service and a commitment to exceeding customer expectations

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical, dental, and life insurance
  • Opportunities for career growth and development within the organisation
  • A dynamic and collaborative work environment with a focus on work-life balance
  • Free meals and transportation allowance

Apply now for this exciting opportunity to be part of our team.

  • Chat Support Representative

    4 days ago

    Taguig, National Capital Region, Philippines Sapient Global Job Careers Full time ₱168,000 - ₱336,000 per year

    We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.Refer unresolved concerns to the relevant department or...

  • Freelance eCommerce Chat Support

    6 hours ago

    Taguig, National Capital Region, Philippines AIRR Labs Inc. Full time ₱400,000 - ₱600,000 per year

    With customer experience-first mindset, eCommerce Chat Support will support and optimize our brands' online presence. Our eCommerce Chat Support will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...

  • Freelance eCommerce Chat Support

    7 days ago

    Taguig, National Capital Region, Philippines Airr Labs Inc. Full time ₱180,000 - ₱540,000 per year

    With customer experience-first mindset, eCommerce Chat Support will support and optimize our brands' online presence. Our eCommerce Chat Support will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...

  • Retail Store Crew

    4 days ago

    Taguig, National Capital Region, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱200,000 - ₱250,000 per year

    About the role Paramount Human Resource Multi-Purpose Cooperative is seeking passionate and customer-focused Retail Store Crew to join our team in Calzada Taguig City Metro Manila (Vistamall Taguig). As a Retail Store Crew, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations of our retail store....

  • Assistant Retail and Training Manager

    4 days ago

    Taguig, National Capital Region, Philippines Shiseido Full time $80,000 - $120,000 per year

    MAIN PURPOSEThe Assistant Retail and Training Manager (ARTM) will need to have understanding of the retail business and is able to coach field teams on executing service standards. The successful hire will lead by example, with a genuine passion and love for our brands, luxury retail and outstanding customer service true to Shiseido's DNA of Omotenashi.The...

  • Retail District Manager

    4 days ago

    Taguig, National Capital Region, Philippines Nike Full time ₱1,800,000 - ₱2,500,000 per year

    WHO ARE WE LOOKING FOR?We are in search of a leader with a sharp business acumen, an eye for detail and who loves coaching others. We need someone who has inspiring energy, with a passion for people and sport, and transforming the marketplace. We are looking for an individual with a keen understanding to spot growth opportunities in Retail , demonstrating an...

  • Food Retail Sales Supervisor

    7 days ago

    Taguig, National Capital Region, Philippines Madison Square Marketing Full time ₱1,200,000 - ₱2,400,000 per year

    About the role As the Food Retail Sales Supervisor with Madison Square Marketing, you will play a crucial role in overseeing the sales operations and customer service within a network of food retail locations across Taguig City Metro Manila. This full-time position will involve leading and motivating a team of retail associates to drive sales, enhance...

  • Retail and Training Manager

    8 hours ago

    Taguig, National Capital Region, Philippines Luxasia Full time ₱120,000 - ₱160,000 per year

    LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA...

  • Retail and Training Manager

    6 hours ago

    Taguig, National Capital Region, Philippines LUXASIA Full time ₱1,500,000 - ₱2,500,000 per year

    LUXASIAis the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA...

  • Online Travel Chat Consultant

    6 hours ago

    Taguig, National Capital Region, Philippines American Express Full time ₱900,000 - ₱1,200,000 per year

    Online Travel Chat Consultant #4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...