Collections Specialist
1 week ago
Job Responsibilities:
- Receive collection-related inbound calls and address customer inquiries regarding payment status, account balances, and payment options.
- Proactively contact customers with current and past-due accounts to follow up on payments and negotiate repayment arrangements.
- Document detailed information about all telephone call interactions and payment arrangements in the system.
- Assist clients with requests for documentation, following approval from the department head, and ensure timely fulfillment of requests.
- Review accounts and endorse them for field visits based on pre-defined parameters approved by management.
- Provide superior customer service to both internal and external customers, addressing their needs and concerns professionally and efficiently.
- Utilize email and SMS to communicate with customers regarding payment reminders, overdue balances, and other collection-related matters.
- Perform other duties as assigned.
Qualifications:
- At least 6 months of experience
- Can start as soon as possible
Job Type: Full-time
Pay: Php18, Php25,000.00 per month
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