Collections Specialist

12 hours ago

Taguig, National Capital Region, Philippines GBSS Full time $104,000 - $130,878 per year

Official role title: Collections Officer

We are looking for a results-driven Collections Officer to join our growing team supporting an Australian client. This role focuses on managing overdue unsecured loan accounts with a strong commitment to service excellence and customer care.

About the Role:

As a Collections Officer, you'll handle daily collections tasks and work directly with customers to resolve overdue accounts with professionalism and empathy. You'll identify hardship cases, recommend write-offs when needed, and follow set recovery processes.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Manage day-to-day collections of overdue unsecured loan accounts.
  • Apply effective debt recovery strategies to meet performance targets.
  • Assess accounts and prepare recommendations for potential write-offs.
  • Identify customers experiencing financial difficulty and offer appropriate hardship support.
  • Ensure accurate documentation and follow-ups in line with internal policies and procedures.

About You

  • 4–5 years of collections experience, preferably in unsecured loans and with an Australian client.
  • Excellent spoken and written English communication skills.
  • Strong customer focus with a commitment to service excellence.
  • High attention to detail and the ability to handle sensitive situations professionally.
  • Familiarity with skip tracing techniques is an advantage; training can be provided.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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