Collection Specialist

7 days ago


Taguig, National Capital Region, Philippines Bill Gosling Outsourcing Full time
Collection Specialist / Collection Agent

Start Dates: (e.g., November 10, 2025)

Work Type: Full-time, Onsite (Taguig City)

Schedule: Shifting / Rotational Shifts

Role Summary

As a Collection Specialist, you will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and ensuring timely collection while maintaining positive customer relationships.

Key Responsibilities
  • Contact customers via phone, email, or other channels to collect overdue payments
  • Negotiate payment plans and settlements with customers
  • Update and maintain accurate records of collection activities
  • Handle customer inquiries related to billing and payments professionally
  • Coordinate with internal teams to resolve disputes and escalate complex cases
  • Meet or exceed collection targets and performance goals
Qualifications
  • At least 2 years in college (BPO experience not required) OR SHS/HS graduate with at least 6 months of BPO experience
  • Willing to work onsite and on shifting schedules
  • Strong English communication skills—clear, professional, and persuasive
  • Able to handle difficult conversations calmly and effectively
  • Basic computer proficiency for documentation and reporting
Benefits & Perks
  • ₱2,000 Graduation Bonus after training
  • Signing Bonus
  • FREE Coffee on Day 1 of training
  • Graduation Day Raffle – 3 lucky winners per batch
  • HMO starting Day dependents covered
  • FREE Life Insurance
  • Paid Training — Earn while you learn
  • Performance, attendance & complexity bonuses
  • Night Differential Pay
  • Monthly fun events
  • Referral Bonus – Up to $180 USD per successful referral (unlimited)
  • Fast career growth and promotion opportunities
How to Apply

Apply now for immediate hiring Virtual or phone interviews available. Limited slots only.



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