Collection Specialist
7 days ago
Start Dates: (e.g., November 10, 2025)
Work Type: Full-time, Onsite (Taguig City)
Schedule: Shifting / Rotational Shifts
As a Collection Specialist, you will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and ensuring timely collection while maintaining positive customer relationships.
Key Responsibilities- Contact customers via phone, email, or other channels to collect overdue payments
- Negotiate payment plans and settlements with customers
- Update and maintain accurate records of collection activities
- Handle customer inquiries related to billing and payments professionally
- Coordinate with internal teams to resolve disputes and escalate complex cases
- Meet or exceed collection targets and performance goals
- At least 2 years in college (BPO experience not required) OR SHS/HS graduate with at least 6 months of BPO experience
- Willing to work onsite and on shifting schedules
- Strong English communication skills—clear, professional, and persuasive
- Able to handle difficult conversations calmly and effectively
- Basic computer proficiency for documentation and reporting
- ₱2,000 Graduation Bonus after training
- Signing Bonus
- FREE Coffee on Day 1 of training
- Graduation Day Raffle – 3 lucky winners per batch
- HMO starting Day dependents covered
- FREE Life Insurance
- Paid Training — Earn while you learn
- Performance, attendance & complexity bonuses
- Night Differential Pay
- Monthly fun events
- Referral Bonus – Up to $180 USD per successful referral (unlimited)
- Fast career growth and promotion opportunities
Apply now for immediate hiring Virtual or phone interviews available. Limited slots only.
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