Collections Specialist

Job Title: Collections Specialist

Work Arrangement: Hybrid (4 days onsite, 1 day work-from-home, transition to 3 days onsite after 60-90 days)

Office Location: McKinley West, Taguig City

Work Schedule: Night Shift, 9:00 PM – 6:00 AM 

Compensation: PHP 30,000 - PHP 35,000 

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we've been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

• Mission: To help companies build high-performing teams through world-class Filipino talent.
• Vision: To become the unmatched global choice for BPO services in the country.

When you join us, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What's in it for You?

We don't just want you to succeed, we want you to thrive. At AGSI, you'll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
• Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won't just find a job. You'll find a team that invests in your growth and celebrates your success.

About our Client

Our client is a well-established staffing and recruitment firm with over 30 years of experience connecting talented individuals to rewarding career opportunities. Known for their commitment to both clients and candidates, they have consistently been recognized as one of the top staffing agencies in the United States.

They are a 10-time consecutive winner of the ClearlyRated Best of Staffing Client Award and a multi-year recipient of the Best of Staffing Talent Award. Their dedication to excellence has also earned them the Safety Standard of Excellence Award from the American Staffing Association and recognition as one of the Best Staffing Companies to Work For by CIO Views Magazine. Consistently ranked among the nation's top staffing agencies by Staffing Industry Analysts (SIA), they continue to build a reputation for integrity, innovation, and outstanding service. As an Equal Opportunity Employer, they remain committed to fostering diverse and inclusive workplaces where people and businesses thrive together.

What You'll Do

• Contact customers regarding past due accounts through phone, email, and written correspondence.

• Negotiate and arrange payment plans as needed.

• Monitor accounts receivable aging and follow up on delinquent accounts.

• Record and track collection activity in company systems.

• Research and resolve payment discrepancies.

• Collaborate with branch managers and sales staff to address customer issues affecting payment.

• Prepare collection reports for management.

• Recommend accounts for escalation to management or outside collection agencies when necessary.

• Ensure compliance with state and federal collection laws and company policies.

• Perform other related tasks as required by Automation

What We're Looking For

• Associate's or Bachelor's degree in Business, Accounting, Finance, or related field preferred (or equivalent work experience).

• 2+ years of experience in collections, accounts receivable, or credit-related role.

• Strong communication and negotiation skills.

• Proficient in Microsoft Office (Excel, Word, Outlook) and database systems.

• Detail-oriented with excellent organizational skills.

• Knowledge of state and federal collection regulations.

• Ability to work independently while maintaining strong teamwork.

• Analytical problem-solving skills with ability to handle difficult conversations professionally.

• Strong customer service orientation.