Collections/Accounts Receivable Specialist

3 days ago

Taguig, National Capital Region, Philippines Saperium Full time ₱40,000 - ₱60,000 per year

About the job:

Accounts Receivable Specialist (Hybrid Setting)

We are looking for a self-driven and competent AR Specialist to join our team This position requires strong organizational skills, with the ability to prioritize and meet deadlines. The candidate will be detail-oriented and accurate, display strong verbal and written communication skills, and work well in a fast-paced environment. As a member of the team, you will report to the Accounts Receivable Supervisor and Manager.

The candidate will receive plenty of training to meet the required responsibilities. The candidate will need to work from 9:00PM to 6:00 AM, Monday through Friday and follow the U. S. holiday schedule while still receiving compensation for Philippine holidays.

Job duties include, but are not limited to:

  • Complete a daily call count of at least 35 a day.
  • Contact customers and discuss their overdue payments.
  • Handling inbound calls.
  • Monitor unpaid accounts daily.
  • Identify outstanding accounts receivables for follow up via email and paper mail.
  • Investigate historical data for debts and bills to determine payment patterns.
  • Take actions to encourage timely payments, up to and including outside collections.
  • Process payments and refunds (via credit cards, ACH, paper checks, flooring)
  • Resolve billing issues and customer inquiries.
  • Resolve customer credit issues (NSF checks, changed ACH information)
  • Contact clients via email and voice call to discuss their overdue payments and build relationships.
  • Update account status records in accounting and customer management system
  • Prepare and present reports on collection activities and progress.

Candidates must meet the following requirements:

  • Proven experience as a Collection Specialist or similar role.
  • Strong English-speaking skills.
  • Excellent knowledge of billing procedures.
  • Knowledge of various collection techniques.
  • Working knowledge of Google applications and Net Suite is a plus.
  • Comfortable working with targets and meeting deadlines.
  • Problem-solving and critical-thinking skills.
  • College graduate.
  • Accounting Experience is a plus.

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