Customer Relations Head

4 days ago

Tarlac City, Central Luzon, Philippines Toyota Tarlac City Full time ₱900,000 - ₱1,200,000 per year

JOB DESCRIPTIONS:

Primarily responsible for handling direct customer contact (inquiries/ concerns). Its office should be the central depository unit of all customer-related concerns. Administratively, the Customer Relations Head should be involved in the customer concern process from receipt to resolution. It receives, analyzes, mediates, follows up, records, and monitors a particular concern from start to its final resolution.

  • Administer the overall operations of the Customer Relations Department in accordance with established systems and procedures.
  • Handles customer contact (inquiry or concern) directly from customers through the telephone, letters, personal visits, website, or survey.
  • Gathers, analyzes and reports customer feedback (Voice of the Customer) to all departments concerned (Sales, After Sales, F&A). Coordinate the information gather to the respective department for the recommended solution / countermeasures.
  • Acts as the direct facilitator between Toyota Tarlac City and the customer.
  • Daily monitoring of Customer Relations Staffs to ensure adherence to department standards, attendance, scheduled activities and performance of their official duties and responsibilities.
  • Encourages the dealership for its active involvement in the attainment of greater customer satisfaction through several CS activities.
  • Plan and coordinates with all department the scheduled dealer activities and events.

QUALIFICATIONS:

  • Candidate must possess a Bachelor's degree in Communication, Tourism Management or any equivalent course.
  • Must be proficient in Microsoft Office applications.
  • With at least 2-3 years related experience.
  • Must have ability to communicate effectively, both verbally and in writing. With excellent listening skills and high customer service orientation.
  • Must be have strong organizational skills.
  • Must be able to think quickly and logically to ensure expedient response to customer inquiries.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service: 3 years (Required)
  • Supervisory: 1 year (Required)

Work Location: In person

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