Team Leader

2 days ago

Ortigas Metro Manila, Philippines Enshored Inc. Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations.
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts in partnership with leadership development staff.
  • Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
  • Carry out needs, assessments, and performance reviews to officers.
  • Set and meet performance targets for efficiency and quality.
  • Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaising with the HR team.
  • Perform other duties as assigned.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills

  • High level of initiative, accountability, and self-motivation
  • Strong customer service orientation
  • The ability to build a productive and highly-engaged work environment
  • Maintain calmness and composed under tight pressure and provocations
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Attention to detail

Education and/or Experience:

  • Bachelor's/College degree
  • 2-3 years of experience working as a Team Leader in a BPO
  • Experience handling a Content Moderation account preferred

Demonstrated competency in the following areas is also required:

  • Strong leadership, people management, administrative, and numeracy skills
  • Strong written and verbal English communication skills
  • Proven experience at developing and maintaining relationships with key internal and external stakeholders.
  • Team facilitation and training skills.
  • Commitment to delivering to the highest quality first time
  • Proven ability to work to deadlines and under pressure with a positive attitude

Language Skills:

  • Above Average communication skills in English

  • Team Leader

    2 days ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Be Part of Our Pioneering TeamTake the lead in a global lending company that values innovation, collaboration, and career growth. We're on the lookout for a proactive and results-oriented TEAM LEADER – COLLECTIONS to guide our Collections Specialists toward operational excellence and successful account recovery.Job Key ResponsibilitiesLead, mentor, and...

  • sales team leader

    8 hours ago

    Ortigas, Metro Manila, Philippines MEDICARE PLUS, INC. Full time $200,000 - $1,000,000 per year

    Job descriptionWould you like to join a company that truly values its employees? How would it feel to work in a space free from gender bias? Imagine the satisfaction of going home every day feeling happy and fulfilled. If this sounds like your ideal environment, submit your resume now at Medicare Plus Inc., where happiness at work is part of our...

  • Urgent: Team Leader

    2 days ago

    Ortigas, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full time ₱250,000 - ₱750,000 per year

    Job Title: Team Leader Healthcare | Ortigas, PasigThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...

  • Team Leader

    4 days ago

    Ortigas, Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱300,000 - ₱600,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...

  • Customer Support Team Leader

    2 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time

    CUSTOMER SUPPORT TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?Review each team member's performance in...

  • team leader collection

    4 days ago

    Ortigas, Metro Manila, Philippines Green Mango Technology Corp. Full time ₱216,000 - ₱300,000 per year

    The Collection Team Leader is responsible for overseeing the daily activities of the collections team, ensuring that overdue accounts are managed, and debts are recovered in a timely and professional manner. This role involves managing, coaching, and motivating collections agents, as well as ensuring compliance with applicable laws and company policies.Key...

  • collection officer team leader

    2 days ago

    Ortigas, Metro Manila, Philippines NAIS CORP Full time $150,000 - $300,000 per year

    Job DescriptionThe Collection Team Leader provides World-class support to the Call Center Agents and our clients, customers, as well as consistently driving to exceed performance targets. The Collection Team Leader supports and develops Agents by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service,...

  • Team Leader

    2 days ago

    Ortigas, Metro Manila, Philippines High Tech Smart Solutions Full time ₱250,000 - ₱500,000 per year

    Key ResponsibilitiesLead and supervise a team of agents handling local accounts.Monitor team performance (KPIs, quality, attendance, productivity).Provide regular coaching, training, and mentoring to team members.Handle escalations and resolve customer or client issues professionally.Prepare and analyze performance reports for management.Motivate the team to...

  • Team Leader

    4 days ago

    Eastwood, Metro Manila, Philippines Probe CX Full time ₱1,500,000 - ₱2,500,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    2 days ago

    Ortigas, Philippines Offshore Business Processing Full time

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...