Team Leader

2 days ago

Pasig, National Capital Region, Philippines Enshored Inc. Full time $40,000 - $80,000 per year

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations.
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts in partnership with leadership development staff.
  • Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
  • Carry out needs, assessments, and performance reviews to officers.
  • Set and meet performance targets for efficiency and quality.
  • Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaising with the HR team.
  • Perform other duties as assigned.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills

  • High level of initiative, accountability, and self-motivation
  • Strong customer service orientation
  • The ability to build a productive and highly-engaged work environment
  • Maintain calmness and composed under tight pressure and provocations
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Attention to detail

Education and/or Experience:

  • Bachelor's/College degree
  • 2-3 years of experience working as a Team Leader in a BPO
  • Experience handling a Content Moderation account preferred

Demonstrated competency in the following areas is also required:

  • Strong leadership, people management, administrative, and numeracy skills
  • Strong written and verbal English communication skills
  • Proven experience at developing and maintaining relationships with key internal and external stakeholders.
  • Team facilitation and training skills.
  • Commitment to delivering to the highest quality first time
  • Proven ability to work to deadlines and under pressure with a positive attitude

Language Skills:

  • Above Average communication skills in English

  • processing team leader

    1 day ago

    Pasig, National Capital Region, Philippines Global Outsourcing Alliance Team, Inc. Full time ₱400,000 - ₱450,000 per year

    Role purpose:Lead the Philippines Office team by managing and overseeing the day-to-day operations. Ensure the team efficiently and effectively process all incoming workload, queries and escalations in line with our company guidelines and deadlines, ensuring a high level of professionalism and accuracy.Reports to: Key Relationships:Internal:...

  • Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines TaskUs Full time $40,000 - $60,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $60,000 - $80,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Team Leader for a Healthcare Client who will be working with Connext's Client in the...

  • Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines ARKY CONSTRUCTION AND SUPPLY Full time $40,000 - $60,000 per year

    The Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team members that includes but not limited to motivating, recognizing and rewarding, coaching, counseling, and problem solving. Additionally, the position is responsible for assisting the Operations Manager with development,...

  • Collections Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines FASCALL CORPORATION Full time ₱240,000 - ₱300,000 per year

    COLLECTIONS TEAM LEADERRequirements:At least 2 years of collection experience.Minimum 1 year of experience managing a collection team, with a team size of at least 20 members under supervision.Ability to develop tailored collection scripts and strategies for various scenarios while ensuring compliance.Interested applicants may send their resume to: Put...

  • Collections Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines Micro Finance Full time $40,000 - $80,000 per year

    COLLECTIONS TEAM LEADERRequirements:At least 2 years of collection experience.Minimum 1 year of experience managing a collection team, with a team size of at least 20 members under supervision.Ability to develop tailored collection scripts and strategies for various scenarios while ensuring compliance.Interested applicants may send their resume to: Put...

  • Team Leader II

    1 day ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time $60,000 - $100,000 per year

    Overview RealPage Team Leader II will lead a team responsible for the data analysis, configuration of system settings and product implementation based on the customer's business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides...

  • Team Leader II

    1 day ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time $60,000 - $80,000 per year

    Overview RealPage Team Leader II will lead a team responsible for the analysis of data, migration of data and product implementation based on the customer's business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee...

  • housekeeping team leader

    1 day ago

    Pasig, National Capital Region, Philippines IWANTCLEAN INC. Full time ₱104,000 - ₱130,878 per year

    Job Title: Housekeeping Team LeaderLocation: Pasig City , PhilippinesEmployment Type: Full-TimeJob Summary:We are looking for a detail-oriented and experienced Housekeeping Team Leader to oversee and ensure the cleanliness and maintenance of our facilities. The ideal candidate will lead a team of housekeeping staff, enforce hygiene standards, and ensure a...

  • Housekeeping Team Leader

    1 day ago

    Pasig, National Capital Region, Philippines IWANTCLEAN INC. Full time ₱104,000 - ₱130,878 per year

    Job Title: Housekeeping Team LeaderLocation: Pasig City , PhilippinesEmployment Type: Full-TimeJob Summary:We are looking for a detail-oriented and experienced Housekeeping Team Leader to oversee and ensure the cleanliness and maintenance of our facilities. The ideal candidate will lead a team of housekeeping staff, enforce hygiene standards, and ensure a...