Team Leader

3 days ago

Ortigas Metro Manila, Philippines Enshored Inc. Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations.
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts in partnership with leadership development staff.
  • Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
  • Carry out needs, assessments, and performance reviews to officers.
  • Set and meet performance targets for efficiency and quality.
  • Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaising with the HR team.
  • Perform other duties as assigned.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills

  • High level of initiative, accountability, and self-motivation
  • Strong customer service orientation
  • The ability to build a productive and highly-engaged work environment
  • Maintain calmness and composed under tight pressure and provocations
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Attention to detail

Education and/or Experience:

  • Bachelor's/College degree
  • 2-3 years of experience working as a Team Leader in a BPO
  • Experience handling a Content Moderation account preferred

Demonstrated competency in the following areas is also required:

  • Strong leadership, people management, administrative, and numeracy skills
  • Strong written and verbal English communication skills
  • Proven experience at developing and maintaining relationships with key internal and external stakeholders.
  • Team facilitation and training skills.
  • Commitment to delivering to the highest quality first time
  • Proven ability to work to deadlines and under pressure with a positive attitude

Language Skills:

  • Above Average communication skills in English

  • Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    We are looking for a driven and experienced Customer Service Team Leader to guide, motivate, and support a team of Customer Service Agents in delivering excellent service to customers across the USA . You will play a key role in ensuring service standards are met, compliance is observed, and the team remains engaged, productive, and customer-focused.Key...

  • Team Leader

    3 days ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Be Part of Our Pioneering TeamTake the lead in a global lending company that values innovation, collaboration, and career growth. We're on the lookout for a proactive and results-oriented TEAM LEADER – COLLECTIONS to guide our Collections Specialists toward operational excellence and successful account recovery.Job Key ResponsibilitiesLead, mentor, and...

  • Team Leader

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

    WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...

  • Team Leader

    6 days ago

    Ortigas, Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱300,000 - ₱600,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...

  • Urgent: Team Leader

    3 days ago

    Ortigas, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full time ₱250,000 - ₱750,000 per year

    Job Title: Team Leader Healthcare | Ortigas, PasigThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...

  • Collections Team Leader

    6 days ago

    Ortigas, Metro Manila, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

    Job descriptionOwn KPIs and work with the team towards achieving them each day/month/yearCoaching, mentoring, and motivating collections team members.Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.Manage incentive, rewards, and overtime tracking.Manage...

  • Team Leader

    2 weeks ago

    Ortigas, Philippines GeBBS Full time ₱540,000 per year

    GeBBS Healthcare is looking for Team Leader to overseeing and managing the team, ensuring that every member works to their fullest potential and delivers their assigned tasks with the highest proficiency.Responsibilities:Assists in the formulation of targets for individuals and teams.Anticipates escalation and take over calls when neededProvides coaching &...

  • Team Leader

    3 days ago

    Ortigas, Philippines Nikkei Group of Restaurants Full time ₱180,000 - ₱240,000 per year

    We are looking for a dedicated Team Leader to join our team. If you have experience leading teams and are passionate about fostering a positive work environment, we encourage you to apply.DUTIES AND RESPONSIBILITIES:Lead and guide team members to achieve team goals.Mentor and coach team members to improve performance.Set clear objectives and goals for the...

  • Team Leader

    1 week ago

    , Metro Manila, Philippines Development and Growth Full time

    Job Position: Team Leader (Inbound and Outbound Sales)Work Setup: Onsite – transitioning to Work from Home in AugustLocation: Mandaluyong CityCompany Setup: BPO supporting Australian clientsShift Schedule: Day shiftSalary: ₱25,000 – ₱30,000 monthly Job Summary We are looking for a motivated and experienced Team Leader to manage and support our team....

  • team leader collection

    1 week ago

    Ortigas, Metro Manila, Philippines Green Mango Technology Corp. Full time ₱216,000 - ₱300,000 per year

    The Collection Team Leader is responsible for overseeing the daily activities of the collections team, ensuring that overdue accounts are managed, and debts are recovered in a timely and professional manner. This role involves managing, coaching, and motivating collections agents, as well as ensuring compliance with applicable laws and company policies.Key...