Room Division Manager

2 days ago


Ortigas Post Office P, Philippines Royal Oak Hospitality & Leisure Corporation Full time ₱6,000,000 - ₱7,200,000 per year

A. JOB SUMMARY:

The Rooms Division Manager oversees the full operational performance of all Rooms-related departments under the Company and its managed properties and new developments.

This role ensures consistent implementation of SOPs, high-quality service delivery, property operations excellence, and curated guest experiences across all properties. The Rooms Division Manager supervises and supports Front Office, Housekeeping, Reservations, Engineering/Maintenance, and OTA/Booking Engine operations, ensuring alignment with Company service philosophy and operational standards.

B. DUTIES AND RESPONSIBILITIES1. Operations Management & Multi-Property Oversight

  • Supervise Rooms Division operations across all properties (FO, HK, RES, ENG).
  • Ensure consistent implementation of SOPs and approved service workflows.
  • Conduct regular site audits, operations checks, and compliance inspections.
  • Ensure on-time submission of daily, weekly, and monthly property operations reports.

2. SOP Creation, Implementation & Policy Governance

  • Develop, update, and standardize SOPs and policies for FO, HK, Reservations, and Maintenance.
  • Ensure 100% adherence to all Company standards through property audits.
  • Facilitate training and coaching sessions for property teams on SOP execution.

3. Guest Experience & Brand Standards

  • Design and implement curated and signature guest experience programs across properties.
  • Monitor guest reviews (OTA, surveys, internal feedback) and implement improvements.
  • Ensure 100% service recovery and monitor issue resolution within 15 minutes.
  • Lead guest experience enhancement projects with Brand teams.

4. OTA & Booking Engine Management

  • Oversee OTA performance, rate parity, content accuracy, and conversion metrics.
  • Coordinate with Reservation and Revenue teams for rate updates and promotions.
  • Conduct weekly checks on availability, parity, and guest messaging quality.

5. Housekeeping Quality & Maintenance Oversight

  • Ensure cleanliness, housekeeping productivity, and room readiness standards.
  • Oversee preventive maintenance programs and engineering task schedules.
  • Implement property brand standard audits for rooms, public areas, and amenities.

6. Performance Monitoring & Reporting

  • Consolidate property performance data (Occupancy, ADR, RevPAR, Guest Scores).
  • Analyze operational issues and recommend cost-efficient solutions.
  • Submit monthly performance reports and KPI compliance reports to COO.

7. Team Leadership & Coaching

  • Provide leadership and operational direction to property Rooms Division teams.
  • Conduct coaching, performance evaluations, and capability-building activities.

  • Support recruitment and competency assessment for property FO, HK, RES, and Maintenance teams.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person


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