Senior Business Development Manager

Company Description

Igloo Supply Chain Philippines, Inc. is a joint venture between YCH Group of Singapore and Horizons Realty, Inc.. of the Philippines formed on 25th January 2008.

Igloo Supply Chain Philippines, Inc. is a multi-temperature controlled supply chain logistics service provider that commits to develop itself as the country's market leader in the handling of cold supply chain service logistics requirements of global and domestic renowned manufacturers, processors, retail and fast food operators. Further:

With its high capacity State-of-the-Art facilities, Igloo is able to reduce costs for its customers through economies of scale.

Igloo's vast experience and expertise guarantee a full understanding of its customers' needs and requirements resulting in the execution of customer-linked Standard Operating Procedures and Key Performance Indicators thus providing for long-term collaboration and commitments

Job Summary

The primary function of this role is the oversight of the sales & marketing operations of the company. Plan, develop and implement all sales and marketing strategies, including network development, business development and customer relations and feedback. Take an active role in the achievement of the department's overall KPIs to ensure sales targets and profitability.

Responsibilities

• Oversee the functions and staff of Business Development Dept. and Customer Service activities.
• Develop plans, set goals and deadlines and implement procedures to improve productivity, customer service and sales.
• Observe social, economic and political trends that might ultimately affect the business and make recommendations to mitigate negative effects.
• To analyze statistics to determine customer potential, preferences and requirements.
• To analyze statistics with regards to potential markets, competition and market trends.
• To establish closer contact with customers through various means of communications: Personal visits, Web Site updates, Emails / Internet, Phone / Fax
• Oversee advertising, promotions, marketing, sales and public relations activities.
• Assist all Departments in crisis management.
• Attend forums organized by the government or the private sector related to Cold Chain Logistics to be updated on new and upcoming industry plans and programs, news and developments as well as to meet industry movers and players.
• Provide expertise support to all departments.
• Assist in the annual Budget preparation.

Authorities

1. Company Representative of the company in social and business activities.
2. Upholds the company image.
3. Authorize to continue work beyond schedule upon special requests of the customer.
4. Authorized to refuse and prevent any untoward transactions by the customers that is unsafe for the other customers and defiance from standard operating procedure.

Key Performance Indicator (KPI) and Reliability-Integrity-Sincerity-Enterprise (RISE) Values:

1. KPI

2. Number of Customers

3. Number of Service Agreement
4. Number of Utilized Pallets (minimum of 90%)

5. Number of Satisfied Customers

6. RISE

7. Number of nonconformance in accordance to:

8. Reliability (R) – quality and efficiency of work, job knowledge and cooperation.
9. Integrity (I) – work discipline, punctuality, attendance, and accountability
10. Sincerity (S) – courtesy, helpfulness, tactful, and customer service
11. Enterprise (E)- initiative, decision – making, problem – solving, self and work improvement

Qualifications

• Bachelor's degree in Logistics, Supply Chain or any business courses.
• At least 8 relevant years of experience in sales and marketing in the Cold Chain Industry
• Knowledgeable of the cold chain operation and current understanding of the cold chain industry standards.
• Knowledgeable on warehouse, logistics, distribution and trucking operation acquired in the food industry.
• Has develop a network or roster of A+ clients in the cold chain industry.
• Excellent communication skills.
• Good business acumen and excellent negotiation skills.
• Clear understanding of the customer's needs.
• Excellent communication and interpersonal skills
• Mobile and can work well with a team
• Results-driven and focused
• Highly motivated and dynamic
• Introduction training about the organization
• Familiarization training with different departments
• Work-with the Head of the Department, Sales Presentation as part of the training with the Head of Business Development Department.
• HACCP and GWP Training