Technology Business Partner

4 hours ago

Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time ₱600,000 - ₱800,000 per year


JOB SUMMARY

The Technology Business Partner acts as the strategic liaison between the IT department and business units. With sharp focus on Customer Centricity, Innovation, and Value Driven Transformation, the Tech Partner drives value through technology-enabled transformation. The Technology Business Partner understands business needs, translates them into IT requirements, and ensures that technology investment are aligned with business goals, accelerates innovation cycles, and champions customer-first digital experiences.

KEY RESPONSIBILITIES
Customer Centricity
  • Serve as the voice of the customer within the technology team, ensuring that technology solutions are aligned with customer needs and expectations.
  • Collaborate with business leaders to design and implement customer-first digital experiences, enhancing satisfaction and engagement through innovative solutions.
  • Analyze customer feedback and data to continuously optimize digital products and services, ensuring they meet or exceed customer expectations.
Innovation Leadership
  • Identify and evaluate emerging technologies and industry trends to propose new business opportunities and strategic initiatives.
  • Drive the innovation pipeline, including ideation, proof of concept (PoC), and pilot programs that align with business objectives.
  • Foster a culture of innovation within the organization, encouraging experimentation and agility to solve complex business challenges.
Digitalization & Transformation
  • Lead and partner in the digital transformation journey, aligning technology roadmaps with business strategies to ensure successful implementation.
  • Oversee and contribute to key digital initiatives such as cloud adoption, data-driven decision-making, automation, and enterprise system modernization.
  • Ensure that digitalization efforts are scalable, sustainable, and aligned with modern architectural principles like microservices, APIs, and cloud-native technologies.
Strategic Business Partnering
  • Act as a trusted advisor to senior business leaders, offering strategic guidance on how technology can solve business challenges and unlock new opportunities.
  • Work closely with functional leaders (e.g., Sales, Marketing, Operations) to ensure the alignment of technology solutions with organizational goals.
  • Translate business objectives into actionable technology strategies, leading cross-functional teams to deliver on these initiatives.
Data-Driven Decision Making
  • Support the integration of advanced analytics, machine learning, and AI to unlock insights and improve business performance.
  • Collaborate with the data science and analytics teams to create data-driven solutions that enhance customer experiences and optimize operations.
Governance & Risk Management
  • Ensure technology solutions comply with relevant regulations, security standards, and governance frameworks.
  • Manage stakeholder expectations, balancing the need for rapid innovation with risk management, compliance, and quality assurance.
SUCCESS METRICS
  • Increased customer satisfaction (NPS, digital adoption rates)
  • Acceleration of innovation cycles (PoC-to-Production velocity)
  • ROI on digital initiatives (time-to-value, cost savings, revenue impact)
  • Business unit satisfaction with technology partnership
  • Growth in digitally-enabled products or services


EDUCATION, TRAININGS, LICENSES REQUIRED:
  • Bachelor's degree in Information Technology, Business Management, Computer Science, or related fields.
  • 15+ years of experience in IT business partnership, IT system reviews, cost management, or digital transformation.
  • Strong analytical skills in cost control, IT asset optimization, and vendor management.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to bridge the gap between technical teams and business functions.
  • Experience in project management and working with cross-functional teams.

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