Technology Business Partner
2 weeks ago
JOB SUMMARY:
The Technology Business Partner acts as the liaison between the IT Department and business units. With sharp focus in Customer Centricity, Innovation, and Value Driven Transformation, the Tech Partner drives value through technology-enabled transformation. The Technology Business Partner understands business needs, translates them into IT requirements, and ensures that technology investment are align with business goals, accelerates innovation cycles, and champion customer-first digital experiences.
Customer Centricity
Innovation Leadership
Digital Transformation
Strategic Business Partnering
Data-Driven Decision Making
Governance & Risk Management
Success Metrics:
- Increased customer satisfaction (NPS, digital adoption rates)
- Acceleration of innovations cycles (PoC-to-Production velocity)
- ROI on digital initiatives (time-to-value, cost savings, revenue impact)
- Business unit satisfaction with technology partnership
- Growth in digitally-enabled products or services
EDUCATION, TRAININGS, LICENSES REQUIRED:
- Bachelors degree in Information Technology, Business Management, Computer Science, or related fields.
- 5+ years of experience in IT business partnership, IT system reviews, cost management, or digital transformation.
- Strong analytical skills in cost control, IT asset optimization, and vendor management.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to bridge the gap between technical teams and business functions.
- Experience in project management and working with cross-functional teams.
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