Clinic Admin Support

2 days ago

Manila, National Capital Region, Philippines Unlock HBA Full time $70,000 - $120,000 per year

This is a remote position.

Virtual Rockstar is seeking a detail-oriented Clinic Admin Support Virtual Assistant to help ensure that administrative documentation and data flow smoothly between clinical providers, the operations team, and billing staff. This is a key role for helping maintain timely and accurate records, ensuring that therapy orders are satisfied, and that eligibility and provider interactions do not create bottlenecks.

About Our Client:

Our client is a pediatric therapy clinic with multiple locations in North Carolina, offering occupational, speech, and physical therapy services. They focus on treating children and families with whole-child, wraparound care, emphasizing caregiver education, home programming, and support. They deliver care that is play-based, sensory-supportive, and neurodiversity-affirming, with a strong commitment to quality, respect, and treating each child as more than just a set of symptoms.

Their service model stresses community carry-over (home & community settings), specialty therapies under one roof, and environments that support sensory and developmental differences. They also invest in training and maintaining a well-qualified therapy team.

Responsibilities

  • Send therapy service orders / prescriptions of services to providers.

  • Follow up on outstanding orders to ensure they are completed.

  • Upload physician-signed orders into the EMR system.

  • Verify client insurance eligibility, both at intake and ongoing.

  • Communicate and coordinate with providers to confirm documentation and clarify any requirements.

  • Support both operations and billing leadership with general administrative tasks as assigned.

Requirements

  • Prior experience in a clinical administrative role, particularly in pediatric therapy, occupational/speech/physical therapy, or related fields.

  • Familiarity with insurance verification and provider communication processes.

  • Strong detail orientation — ensuring orders and documentation are correct, complete, and filed appropriately.

  • Comfortable using EMR systems and uploading documentation.

  • Excellent communication skills, both written and verbal.

  • Organized, reliable, and proactive; able to follow up and close loops without needing constant direction.

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines. 

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