Clinical and Operations Support Specialist

5 days ago

Manila, National Capital Region, Philippines Emapta Full time $104,000 - $130,878 per year

Redefining Patient Care Through Technology and Compassion

Healing hearts goes beyond stethoscopes and charts-it's about combining compassion with innovation. Here's your chance to be part of a healthcare revolution that crosses borders without leaving home. Gain global exposure, support cutting-edge cardiac care, and take your career to the next level while making a lasting impact on patients worldwide.

Your Role in Patient-Centered Care

Be part of our client's team as a Clinical and Operations Support Specialist, where you'll handle patient communications, support device and platform use, maintain clinical records, coordinate referrals, and prepare reports-all while ensuring patients receive timely, personalized, and seamless care.

Career Snapshot

Employment type: Full-time

Shift: Night shift

Work setup: Permanent WFH

What's in It for You

  • Competitive salary package
  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
  • Fully customized Emapta laptop with peripherals
  • Salary advance program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum 6 months company tenure)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

What You'll Need to Succeed

  • 3 to 5 years of relevant experience
  • Prior background in healthcare, call center, or patient coordination preferred
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Comfort with technology platforms such as EHRs, CRM tools, and messaging systems
  • Detail-oriented, proactive, and able to thrive in a fast-paced startup environment

What You'll Do Every Day

Patient Communications & Call Management

  • Answer, document, and relay incoming calls; transfer messages as appropriate
  • Send SMS reminders and follow-ups to improve patient engagement and adherence
  • Support re-engagement workflows for patients with low activity and manage inactivation or offboarding processes
  • Provide non-clinical support such as portal login troubleshooting and basic care guidance

Device & Platform Support

  • Assist with initial device setup, troubleshooting, and return/recycling processes
  • Track device inventory and coordinate distribution and return kits

Clinical Data & Chart Maintenance

  • Update ISHI and clinic records (medications, labs, EF, clinical events) regularly

Care Coordination & Referral Support

  • Manage referrals by onboarding new patients into ISHI systems
  • Support scheduling of labs, procedures, and follow-up appointments
  • Facilitate secure exchange of clinical records between ISHI and partner clinics

Reporting

  • Upload monthly reports

About the Organization You'll Support

Our client is redefining how heart failure and complex cardiac care are delivered. Founded by Dr. Ajay Srivastava, a leading cardiologist, our client combines AI technology with clinical excellence to make personalized, high-quality cardiac care accessible to all. With partnerships like the Mayo Clinic Platform and a mission to address global healthcare inequities, they are driving a future where every patient receives tailored, data-driven care. They continue to expand collaborations with cardiologists worldwide, creating a scalable, innovative model of virtual care that transforms lives.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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