Senior Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time ₱900,000 - ₱1,200,000 per year

Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:

(1.) Participate in planning and forecasting exercise with onshore and business associates

(2.) Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups

(3.) Identify and implement improvements in formats and templates used for reporting and analysis

(4.) Ensure that all SLAs are met, measured and reported to the clients on agreed frequency

(5.) Run the governance with clients and maintain action logs to record, track and close the issues

(6.) Act as first escalation point of contact for all service delivery related matters

(7.) Conduct team meetings, collect information on people issues and implement actions to address them.

(8.) Review of deliverables on defined parameters.

(9.) Continuous process improvements to create capacities.

(10.) Build, own and improve internal controls in the processes

Qualifications we seek in you

  • Must be College Graduate (4-year course)
  • 3+ years of experience handling collection account (AR/
    B2B)
    in BPO setting
  • Collections Business to Business (B2B) experience is a MUST
  • with at least 3+ years supervisory experience (required)
  • Reporting Act (FCRA), or US Collections background
  • Excellent written and verbal communication skills, as well as interpersonal and customer service skills
  • Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement
  • Amenable to work onsite (TAGUIG)

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