BPO Team Leader

1 week ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱300,000 - ₱600,000 per year

Summary:

The Team Leader will oversee a team that provides customer service and support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.

Key Responsibilities:

  • Lead and supervise the team to ensure effective handling of customer inquiries and escalations.
  • Monitor and guide the team in responding to customers through multiple channels (calls, chat, email, and hotline).
  • Provide coaching, feedback, and performance evaluations to improve team productivity and service quality.
  • Coordinate with management and other departments to resolve complex issues and implement process improvements.
  • Prepare reports and track team performance metrics.

Work Setup:

  • Willing to work in McKinley, Taguig City (office-based)
  • Full time position, amenable to dayshift schedules
  • Can Start ASAP

  • Spanish BPO Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the Job: Spanish Team Leader (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Qualifications:Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP Education and other requirements:Minimum...

  • BPO Collections Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱1,500,000 - ₱2,500,000 per year

    Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:Participate in planning and forecasting exercise with onshore and business associatesCreate financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groupsIdentify and implement...

  • Spanish Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Qualifications:Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team...

  • BPO Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    Role Responsibility:Monitor agent performance to ensure SLA and KPI targets are met.Provide real-time Q&A support, handle escalations, and coach agents.Troubleshoot complex or escalated cases.Identify risks and escalate appropriately in daily operations.Requirement:English (reading, writing, and speaking).Experience in team leadership.Strong executive, team...

  • Team Leader – Contact Center Operations

    3 days ago

    Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱480,000 per year

    Team LeaderLocations: Taguig/Pasay - OnsiteSchedule: AUAbout the Role:We are seeking a Team Leader who will play a key role in managing and supporting a team of customer service professionals. This position is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering excellent customer...

  • Spanish Financial BPO Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for our Spanish financial account. **Benefits:** - HMO (HMO) coverage for the employee and 2 dependents from day one. - 24 leave days per year. - Quarterly performance bonuses. - Excellent career development opportunities. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in shifting schedules....

  • Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines Straive Full time $104,000 - $130,878 per year

    Qualifications:Bachelor's degree in Business, Finance, or any related field.Strong financial background with proven experience in client management.At least 3–5 years of supervisory or team lead experience , preferably in a BPO, shared services, or corporate environment.Experience handling a team of 15–25 members .Excellent communication,...

  • Team Leader

    17 hours ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

     Team Leader – Operations#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year...

  • IT Team Leader

    3 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱900,000 - ₱1,200,000 per year

    Embrace the innovation with iOPEX technologies. Join us nowWe are hiring for an awesome IT Team Leader for our # team.Job overview As an IT Team Leader, you will play a pivotal role in leading and coordinating a team of IT professionals to ensure the smooth and efficient delivery of IT services and solutions to our diverse client base.What you'll be...

  • Team Leader

    5 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Team Leader (RCM Healthcare)Location McKinley TaguigSchedule: Night ShiftSetup: OnsiteEmployment: Fulltime / Regular Job DescriptionResponsible for managing and supervising a team of RCM associates handling end-to-end revenue cycle processes, such as patient billing, claims submission, payment posting, denial management, and accounts receivable...