BPO Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱300,000 - ₱600,000 per year

Summary:

The Team Leader will oversee a team that provides customer service and support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.

Key Responsibilities:

  • Lead and supervise the team to ensure effective handling of customer inquiries and escalations.
  • Monitor and guide the team in responding to customers through multiple channels (calls, chat, email, and hotline).
  • Provide coaching, feedback, and performance evaluations to improve team productivity and service quality.
  • Coordinate with management and other departments to resolve complex issues and implement process improvements.
  • Prepare reports and track team performance metrics.

Work Setup:

  • Willing to work in McKinley, Taguig City (office-based)
  • Full time position, amenable to dayshift schedules
  • Can Start ASAP

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