Senior Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines CWT Full time ₱1,200,000 - ₱2,400,000 per year


• Excellent customer service skills


• With Senior Team Leader experience managing Team Leaders and Travel Counselors for a Travel Account or with minimum 5 years of a Team Supervisory role in the travel industry or customer related industry with similar

processes and goals


• Must have extensive GDS experience

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveler

Servicesteam we believe in providing the best in class customer experience in the most seamless and efficient way.

We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or

establishing relationships with global corporations, we work in collaboration with clients and CWT departments.

We support each other. We grow as a team. And to us, that's what makes a world of difference. Learn about our opportunities and start your journey.

Job Description


•Leading a team of travel leaders and travel counselors in an effective manner to ensure an exceptional Quality of service and SLA's are achieved


•Conducting "One-On-One" feedback sessions with the team members on monthly basis


•Process Improvement Initiatives to deliver best quality to CWT clients both internal and external


•Managing performance issues and reward and recognition in your site and team


•Ensure team work and professional communication is displayed all times


•One should foster ethical environment and respect company policies

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