RCM Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱30,000 - ₱60,000 per year

Job Summary:

We are seeking a proactive and experienced Team Leader to manage a team of medical billing professionals in a US healthcare call center setting. The ideal candidate will have strong leadership capabilities, in-depth knowledge of RCM processes, and experience in handling voice and non-voice operations related to US medical billing.


Key Responsibilities:

  • Supervise and lead a team of billing associates handling charge entry, payment posting, AR follow-up, and patient/provider calls.
  • Monitor daily operations to ensure adherence to SLAs, quality standards, and compliance requirements.
  • Conduct regular team huddles, performance reviews, and coaching sessions.
  • Handle escalations from patients, providers, and internal teams with professionalism and accuracy.
  • Collaborate with QA, training, and client services teams to improve process efficiency and service delivery.
  • Ensure accurate documentation and timely reporting of team metrics and performance.
  • Drive continuous improvement initiatives and contribute to process optimization.
  • Maintain compliance with HIPAA and other regulatory guidelines.

Required Skills & Qualifications:

  • High school graduate and above; certifications in medical billing or healthcare administration advantageous
  • 3-5 years of experience in US medical billing, with at least 1–2 years in a team lead or supervisory role.
  • Strong understanding of RCM processes including charge entry, payment posting, denial management, and AR follow-up.

  • Experience in a call center environment handling inbound/outbound calls related to billing inquiries.

  • Excellent communication, leadership, and interpersonal skills.

  • Proficiency in billing software and MS Office tools.

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