Spanish Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year


Education and
other Requirements:

  • Minimum experience of 4 years with customer service in the BPO/BPM
    industry
  • Bachelors degree in any course
  • Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
  • A minimum of 3 years in the role of a Team Leader MUST HAVE
    HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS.
  • Willingness to work in rotational shifts
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (BGC Taguig).

Responsibilities:

  • Effectively
    manage teams including tasks such as resource planning, career
    planning, performance management, attrition management etc.
  • Coach and help
    develop team members; help bridge knowledge gaps and overcome skill
    and will issues
  • Handle
    User/customer escalations and formulate actions to resolve any
    concerns and ownership till resolution
  • Regularly
    formulate and execute internal and external governance
  • Familiarize the
    team with the latest process update and changes, team and individual
    targets
  • Identify
    process improvement ideas, mentor team members on implementing
    improvement ideas/Six sigma/lean projects

Benefits:

  • HMO
    for Employee and 2 Dependents (On Day 1)
  • Quarterly
    performance bonus
  • Outstanding
    career development opportunities
  • 24
    Leaves Annually

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