Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱960,000 - ₱1,380,000 per year

Job Summary:

We are seeking a Customer Support Associate fluent in Thai and English to join our team. The role requires delivering outstanding customer service while handling inquiries, resolving issues, and ensuring customer satisfaction and retention. You will provide digital and call-based support with professionalism, empathy, and technical know-how.

Key Responsibilities:

  • Digitally and verbally resolve customer inquiries, concerns, and issues with professionalism.
  • Provide multilingual support in Thai and English (reading, writing, speaking).
  • Manage high-volume customer interactions with strong problem-solving and troubleshooting skills.
  • De-escalate customer frustrations while ensuring a positive customer experience.
  • Document, track, and escalate issues as necessary to appropriate teams.
  • Ensure compliance with company policies, procedures, and customer service standards.
  • Collaborate with team members and contribute to process improvements.
  • Adapt to new tools, technologies, and changing business requirements.

Qualifications & Skills:

Education:

  • Bachelor's degree required.

Experience:

  • At least 2.5 years of customer service, customer support, or hyper care support experience.
  • Prior digital/call center experience preferred.

Technical Skills:

  • Strong technical knowledge and troubleshooting ability.
  • Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).

Soft Skills:

  • Strong communication and customer service skills.
  • Excellent written and oral communication, listening, and comprehension.
  • Strong time management and organizational skills.
  • Ability to work independently and objectively.
  • Team-oriented, self-motivated, and adaptable to change.
  • Sound decision-making and multitasking capabilities.

Language Requirement:

  • Fluent in reading, writing, and speaking Thai and English.
  • 3-A4 Thai Certificate

Other Requirements:

  • Open to foreign applicants (Note: Visa application, downgrading, and renewal are the responsibility of the candidate).
  • Must have a secure home workspace and stable internet connection for hybrid setup.

Work Setup & Schedule:

  • Training: Onsite in October through November (Nesting Period).
  • Work Arrangement: Hybrid after nesting.
  • Schedule: Dayshift.
  • Location: 12th Floor, Ten West Campus, Le Grand Avenue, McKinley West, Fort Bonifacio, Taguig.

Job Type: Full-time

Pay: Php80, Php115,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training
  • Work from home

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Firstsource Full time ₱150,000 - ₱250,000 per year

    Company DescriptionFirstsource Solutions Limited, established in 2001 and part of the RP-Sanjiv Goenka Group, is a specialized BPS partner with a focus on providing transformational solutions and services. Our teams utilize cutting-edge tech, data, and analytics to serve clients across various industries including healthcare, banking, financial services,...

  • Customer Service Representative

    2 days ago

    Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time ₱25,000 - ₱60,000 per year

    Company DescriptionBCS Technology International (BCS) is a global IT professional services organization specializing in the delivery of customized solutions in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. With over 17 years of experience, BCS consultants have implemented end-to-end...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines AGS Health Full time ₱250,000 - ₱500,000 per year

    Company DescriptionAGS Health is the premier brand for healthcare revenue cycle solutions.We are an analytics-driven, technology-enabled organization that provides healthcare billing, coding, and customized analytics solutions to some of the nation's largest healthcare organizations. Our client success team is second-to-none in collaborating with clients to...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines ELLA DL BEAUTY INC Full time ₱150,000 - ₱250,000 per year

    WE'RE HIRINGOnsite | BGC, TaguigFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.CUSTOMER SERVICE REPRESENTATIVEDeliver exceptional support. We're hiring Customer Service Representatives to assist...

  • Customer Service Representative

    15 hours ago

    Taguig, National Capital Region, Philippines Job Hiring and Ramp Alerts Full time ₱37,000 per year

    Company DescriptionWe create exceptional experiences for customers across various platforms, including online, phone, social media, and in-person. We offer a range of services such as logistics, fulfillment, acquisition, sales, customer care, and support to clients in diverse industries including automotive, financial services, healthcare, retail, and tech...

  • Customer Service Representative

    4 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Seeking enthusiastic Customer Service Representatives to join our growing team at Access Healthcare Services Manila, Inc. This full-time position is located in Taguig City, Metro Manila and requires at least 1 year of prior experience in a healthcare-focused customer service role. As a Customer Service Representative, you will be the primary...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱250,000 - ₱500,000 per year

    Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines ANT COLONY Full time ₱216,000 per year

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱28,000 per year

    Start Your Career Today – Customer Service Representative at SM Clark PampangaReady to begin your BPO journey? We are looking for Customer Service Representatives to join our pioneer account at SM Clark Pampanga. With a fast and virtual hiring process (no final interview), you can land a job quicker and easier.Why Apply?Earn up to ₱28,000 salary...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    CUSTOMER SERVICE REPRESENTATIVE (ORDER MANAGEMENT)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE (ORDER...