Customer Service Representative

11 hours ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

Seeking enthusiastic Customer Service Representatives to join our growing team at Access Healthcare Services Manila, Inc. This full-time position is located in Taguig City, Metro Manila and requires at least 1 year of prior experience in a healthcare-focused customer service role. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring a seamless and exceptional experience every time.

What you'll be doing

  • Responding to inbound customer inquiries and requests via phone, email, and online channels
  • Troubleshooting and resolving customer issues in a timely and empathetic manner
  • Providing accurate information and guidance to customers on our products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance the customer experience and providing feedback to management
  • Adhering to all company policies, procedures, and quality standards

What we're looking for

  • At least 1 year of experience in a healthcare-focused customer service role
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
  • Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns
  • Proficient in using computer systems and software applications to perform job duties
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Commitment to delivering high-quality service and exceeding customer expectations

What we offer

At Access Healthcare Services Manila, Inc., we are dedicated to creating a positive and supportive work environment for our employees. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development. We also encourage a healthy work-life balance through flexible scheduling options and wellness initiatives.

About us

Access Healthcare Services Manila, Inc. is a leading provider of healthcare services, committed to delivering exceptional care and solutions to our customers. With a strong focus on innovation and customer satisfaction, we strive to be the partner of choice for individuals and organizations in need of reliable and high-quality healthcare services. Join our passionate team and be a part of our mission to make a positive impact on the lives of those we serve.

Apply now for this exciting opportunity as a Customer Service Representative with Access Healthcare Services Manila, Inc.

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