Customer Service Representative

13 hours ago

Taguig, National Capital Region, Philippines Firstsource Full time ₱150,000 - ₱250,000 per year

Company Description

Firstsource Solutions Limited, established in 2001 and part of the RP-Sanjiv Goenka Group, is a specialized BPS partner with a focus on providing transformational solutions and services. Our teams utilize cutting-edge tech, data, and analytics to serve clients across various industries including healthcare, banking, financial services, communications, media, and technology. We are present in the US, the UK, Mexico, India, Australia, South Africa, and The Philippines, and are trusted growth partners for over 200 leading global brands, including numerous Fortune 500 and FTSE 100 companies.

Role Description

This is an on-site full-time role located in Taguig for a Customer Service Representative. The Customer Service Representative will handle day-to-day tasks such as providing excellent customer support, ensuring customer satisfaction, resolving customer inquiries and complaints, and delivering an exceptional customer experience. The representative will be responsible for maintaining a high level of professionalism and customer service skills to meet the company's standards and clients' expectations.

Qualifications

  • Customer Service Representatives, Customer Service, and Customer Support skills
  • Customer Satisfaction and Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations professionally and effectively
  • Strong problem-solving skills and attention to detail
  • Previous experience in a customer service role is an advantage
  • High school diploma or equivalent; Bachelor's degree is a plus

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