Customer Service Representative

4 days ago

Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

CUSTOMER SERVICE REPRESENTATIVE (ORDER MANAGEMENT)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE (ORDER MANAGEMENT)

The organization is a leading e-commerce retailer specializing in pre-owned golf equipment and new golf gear. Founded in 2001, the company serves golf enthusiasts worldwide through its flagship sites, and , as well as major online marketplaces like Amazon and eBay. Headquartered in Raleigh, NC, with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga, Ontario. It also operates a retail location in Raleigh offering club fitting, instruction, and equipment services.

Position Overview

We're seeking a Customer Service Representative to deliver world-class customer experiences across phone, live chat, and email. In this role, you'll support golf enthusiasts with product inquiries, orders, returns, warranties, and payments while ensuring timely, professional resolutions. You'll collaborate with internal teams to keep service seamless and customer satisfaction high.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Provide empathetic, professional support for customer inquiries across all channels.

  • Assist with orders, returns, exchanges, payments, refunds, and warranty requests.

  • Use product knowledge to guide purchase decisions and resolve concerns.

  • Collaborate with internal teams to ensure quick, effective solutions.

  • Maintain accurate communication and positive customer relationships.

  • Navigate Order Management System(OMS), Warehouse Management System(WMS), Enterprise Resource Planning(ERP) software, and related systems to manage inquiries and updates.

WHAT ARE WE LOOKING FOR?

  • 3+ years of customer service experience, preferably in e-commerce or retail.

  • Knowledge of golf equipment and brands preferred.

  • Strong written and verbal communication skills.

  • Ability to multitask, stay organized, and adapt in a fast-paced environment.

  • Customer-focused mindset with empathy and professionalism.

  • Experience with OMS, WMS, ERP, and internal communication tools.

  • Strong problem-solving skills and attention to detail.

  • Ability to work independently and remotely while contributing to a team.

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Firstsource Full time ₱150,000 - ₱250,000 per year

    Company DescriptionFirstsource Solutions Limited, established in 2001 and part of the RP-Sanjiv Goenka Group, is a specialized BPS partner with a focus on providing transformational solutions and services. Our teams utilize cutting-edge tech, data, and analytics to serve clients across various industries including healthcare, banking, financial services,...

  • Customer Service Representative

    6 days ago

    Taguig, National Capital Region, Philippines AGS Health Full time ₱250,000 - ₱500,000 per year

    Company DescriptionAGS Health is the premier brand for healthcare revenue cycle solutions.We are an analytics-driven, technology-enabled organization that provides healthcare billing, coding, and customized analytics solutions to some of the nation's largest healthcare organizations. Our client success team is second-to-none in collaborating with clients to...

  • Customer Service Representative

    6 days ago

    Taguig, National Capital Region, Philippines ELLA DL BEAUTY INC Full time ₱150,000 - ₱250,000 per year

    WE'RE HIRINGOnsite | BGC, TaguigFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.CUSTOMER SERVICE REPRESENTATIVEDeliver exceptional support. We're hiring Customer Service Representatives to assist...

  • Customer Service Representative

    4 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱250,000 - ₱500,000 per year

    Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...

  • Customer Service Representative

    13 hours ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Seeking enthusiastic Customer Service Representatives to join our growing team at Access Healthcare Services Manila, Inc. This full-time position is located in Taguig City, Metro Manila and requires at least 1 year of prior experience in a healthcare-focused customer service role. As a Customer Service Representative, you will be the primary...

  • Customer Service Representative

    6 days ago

    Taguig, National Capital Region, Philippines ANT COLONY Full time ₱216,000 per year

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines JK Network Services Full time ₱210,000 - ₱420,000 per year

    Client Profile: This company is a global ownership base and have over 800 customers. They offer consulting services, digital, IT solutions, and other services.Position: Customer Service Representative (With/without experience)Company Industry: BPO & IT CompanyWork Location: TaguigWork Schedule: Shifting ScheduleSalary: NegotiableWork Set-up: Work OnsiteJob...

  • Customer Service Representative

    4 days ago

    Taguig, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱28,000 per year

    Start Your Career Today – Customer Service Representative at SM Clark PampangaReady to begin your BPO journey? We are looking for Customer Service Representatives to join our pioneer account at SM Clark Pampanga. With a fast and virtual hiring process (no final interview), you can land a job quicker and easier.Why Apply?Earn up to ₱28,000 salary...

  • Customer Service Representative

    6 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱20,000 - ₱28,000 per year

    Company DescriptionSyspro BPO Inc. is a trusted outsourcing company based in the Philippines, operating on a 24/7 shift schedule to serve clients across various time zones. As part of the Royal Cargo Group, Syspro BPO Inc. offers dedicated support and service solutions in key business areas including Human Resources, Accounting, Marketing, Customer Service,...

  • customer service representative

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    WE ARE HIRING FOR CUSTOMER SERVICE REPRESENTATIVEWorking Conditions Work Setup: Onsite Location: 23rd FLOOR, W FIFTH AVENUE BUILDING 32nd STREET CORNER 5th AVENUE | BONIFACIO GLOBAL CITY, TAGUIG CITY Schedule: Shifting Schedule Employment Type: 3 months project based (open for extension and absorption) Start Date: ASAP (can accept applicant with 2 weeks...