Customer Service Representative

3 days ago

Quezon City, National Capital Region, Philippines Eclaro Full time ₱360,000 per year

Customer Service Representative

Key Responsibilities:

  • Handle customer inquiries and provide accurate information about products and services
  • Assist customers in resolving account-related issues or concerns
  • Process transactions and maintain accurate customer records
  • Ensure customer satisfaction by delivering prompt and efficient service
  • Escalate complex issues to appropriate departments for further assistance
  • Adhere to company policies, procedures, and security measures to protect customer information
  • Meet performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications:

  • Are a college graduate / college undergraduate / SHS Graduate / High School Graduate (old cur.) with or without a background in the Customer Experience Solutions industry
  • Have at least six (6) months of background in the Customer Experience Solutions industry
  • Have good English communication skills, both written and verbal
  • Have excellent customer service, problem-solving, and multitasking skills
  • Have superb computer skills, with proficiency in navigating multiple systems
  • Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Supportive and dynamic team environment
  • Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php16, Php30,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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