Customer Service Representative

7 days ago

Angeles City, Central Luzon, Philippines Sutherland Full time ₱200,000 - ₱250,000 per year

As a Customer Service Associate for our Online Shopping & E-Commerce account in Clark, and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.

What you'll bring to the table:

  • Assist customers in setting up and troubleshooting their devices
  • Address customer queries via phone, email, and web chat using the business services system
  • Identify customer needs, clarify technical information, research issues, and provide solutions
  • Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website

You're the perfect fit if you have:

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge of computers
  • Good customer service and problem-solving skills

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

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