Cisco L1 Service Desk Support(Mandarin/Korean/Japanese)

1 day ago

Manila, National Capital Region, Philippines EIL Global Full time ₱800,000 - ₱1,200,000 per year

Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Remote Work(Work From Home)

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )


• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


• Basic understanding of
PC hardware set-up and configuration
.


• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.


• Basic knowledge of
Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications
etc. is a must.


• Should have worked as a
Technical Support Executive / System or Network Administrator
& acquired hands-on experience in the above areas in large & complex setups.


• Knowledge of
Microsoft based operating systems
with emphasis on
Windows X
(i.e. Win10, Win7)


• Experience with using and
troubleshooting Outlook within a network environment
(permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)


• Experience with using and
troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
.


• Good written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on-time.


• MCP and ITIL certification would be desirable but not mandatory


•
Knowledge and experience of ticketing tools
(
ServiceNow
/ Remedy etc.),

Non-Technical

·      Good Customer management skill,

·      Good in oral and written communication

·      Able to interact and work with customer at different levels.

·      Self- Driven and result oriented.

·      Really passionate about the work

·      Local language knowledge is preferred

·      
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

·       Studied/Worked in South Korea is plus.

·      
Be good at Read & Write in English
.

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