IT Service Desk

4 days ago

Manila, National Capital Region, Philippines EIL Global Full time ₱300,000 - ₱600,000 per year

We have the below requirement:

Position: Service Desk

Mode: Full time contract

Experience: 3+ Yrs

  • Shift Hours : 5:30 AM to 3:30 PM IST ( might fluctuate as per DST or lunar holidays in some cases ) = 8:00 AM – 6:00 PM PHT (Philippine time)
  • Support does not have to be rotational and is fixed to the timing mentioned above
  • No Weekend support as of now

  • As of now no location has been finalized it will WFH / remote work

  • Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

  • Basic understanding of PC hardware set-up and configuration.

  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

  • Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.

  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

  • Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)

  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)

  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

  • Good written and oral communications skills with clients and management as well as people skills.

  • Ability to work with deadlines and complete tasks on-time.

  • MCP and ITIL certification would be desirable but not mandatory

  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· Be good at Read & Write in English.

If interested pls share your updated resume to with subject line "Service Desk"

Job Types: Full-time, Temporary, Contract

Application Question(s):

  • Please mention in which language you are fluent in Mandarin or Korean or Japanese?

Language:

  • English (Preferred)

Location:

  • Manila (Preferred)

Work Location: On the road

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