IT Service Desk

4 days ago

Manila, National Capital Region, Philippines EIL Global Full time ₱300,000 - ₱600,000 per year

We have the below requirement:

Position: Service Desk

Mode: Full time contract

Experience: 3+ Yrs

  • Shift Hours : 5:30 AM to 3:30 PM IST ( might fluctuate as per DST or lunar holidays in some cases ) = 8:00 AM – 6:00 PM PHT (Philippine time)
  • Support does not have to be rotational and is fixed to the timing mentioned above
  • No Weekend support as of now

  • As of now no location has been finalized it will WFH / remote work

  • Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

  • Basic understanding of PC hardware set-up and configuration.

  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

  • Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.

  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

  • Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)

  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)

  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

  • Good written and oral communications skills with clients and management as well as people skills.

  • Ability to work with deadlines and complete tasks on-time.

  • MCP and ITIL certification would be desirable but not mandatory

  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· Be good at Read & Write in English.

If interested pls share your updated resume to with subject line "Service Desk"

Job Types: Full-time, Temporary, Contract

Application Question(s):

  • Please mention in which language you are fluent in Mandarin or Korean or Japanese?

Language:

  • English (Preferred)

Location:

  • Manila (Preferred)

Work Location: On the road

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...

  • Service Desk Engineer

    4 days ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Service Desk Officer

    3 weeks ago

    Manila, National Capital Region, Philippines GA HR Consultancy Inc. Full time

    GA HR Consultancy is a dynamic partnership between two seasoned HR professionals, bringing together over four decades of combined experience in human resources management, talent acquisition, and strategic consulting. With a shared commitment to excellence, GA HR Consultancy provides comprehensive HR operations consulting and tailored headhunting services,...

  • Assistant Senior IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

    Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...

  • Service Desk Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...

  • Cloud Service Desk Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines Tyler Technologies Full time

    Join to apply for the Cloud Service Desk Engineer role at Tyler TechnologiesOverviewCloud Service Desk Engineer (AWS / DevOps Career Growth) – Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with...

  • Service Desk Team Lead

    4 weeks ago

    Manila, National Capital Region, Philippines Indra Full time

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...