L1 Service Desk Engineer

12 hours ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱104,000 - ₱130,878 per year
SUMMARY

The Service Desk Technician I is responsible for providing remote technical support to users efficiently and accurately. The Service Desk Technician I is the front line, and responsible for solving basic technical problems.  The Service Desk's objective is to quickly identify and resolve basic customer technology issues.

JOB RESPONSIBILITIES

·       Answer incoming Service Desk calls and emails.

·       Create tickets and collect basic client information such as:

o   Company information.

o   User.

o   Issue.

o   Who's affected.

·       Perform basic Service Desk troubleshooting and support services:

o   Password resets.

o   Add/Remove O365 licenses.

o   Fix broken mapped network drives.

o   Add/remove PC user (Local/Domain).

o   Operating systems.

o   Add printers (Local and Networked).

o   Install client-side software.

o   Troubleshoot client-side network connections.

o   Office 365 troubleshooting

o   Setup email on mobile devices.

o   Adding, updating, and maintaining client runbook service information as needed.

·       Other duties, as assigned.

QUALIFICATIONS

·       MSP experience

·       A high school diploma or GED equivalent is required.

·       Minimum of 3 years of experience in a Service Desk or IT support position.

·       Fundamental networking knowledge.

·       Ability to problem-solve and troubleshoot.

·       Familiar with Windows Server.

·       Excellent verbal and written communication skills.

·       Detail-oriented and organized.

·       Ability to multitask and exhibit excellent time management skills.

·       Work as a proactive team member in an office setting.

·       Ability to work nights and weekends, as determined.

·       Fast-paced learner with a 1–2-week training period.

·       Strong note taking and technical detail capture

JOB REQUIREMENTS

·       Should be willing to accept a long-term work-from-home arrangement

·       Should be amenable to a permanent night shift schedule

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