Customer Service Vice President

1 day ago

Manila, National Capital Region, Philippines JPMorganChase Full time $90,000 - $120,000 per year

Join our dynamic team at Wealth Management, where we empower teams to navigate workplace incentives with confidence. Be at the heart of delivering high-quality client services in the Banking industry. Unlock your potential and make your mark with us.

As a Customer Service Vice President within Wealth Management, you will drive operational excellence in team. You will lead a team of Customer Support associates, ensuring the delivery of KPIs and high-quality customer service experiences. You will manage service delivery processes, prioritize and resolve service requests, and provide leadership in line with JP Morgan values.

Job Responsibilities:

  • Manage a team of Customer Support Associates and collaborate with regional Customer Service leaders.
  • Oversee contact center operations and make strategic decisions.
  • Define and implement action plans to achieve results.
  • Lead recruitment, training, IT development, and logistics planning.
  • Serve as a focal point between clients and internal departments.
  • Drive operational results, ensuring SLAs and KPIs are met.
  • Take ownership of complex problems and resolve ongoing issues.
  • Adhere to firm controls, policies, procedures, and regulations.
  • Assist with escalated issues from team members.

Required Qualifications, Capabilities, and Skills:

  • Experience managing teams in the Customer Service/contact center industry in Financial Services.
  • Experience managing KPIs and SLAs.
  • Strong leadership, management, analytical, and decision-making skills.
  • Customer and achievement orientation.
  • Fast learner and independent problem solver.
  • Aptitude for process improvement and a flexible approach to change.
  • Passion for continuous learning and improvement.

Preferred Qualifications, Capabilities, and Skills:

  • Highly preferred fluency in any of these foreign languages – Mandarin, Japanese or Korean
  • University degree in Business Administration, Economics, Finance, or equivalent work experience (preferred but not mandatory).
  • 4+ years supporting service teams in a leadership capacity.
  • 4+ years experience with Client Service/Contact Center solutions.
  • 4+ years experience with CRM and help desk software.
  • Lean/Six Sigma certification.
  • Exposure to a wide array of financial products.

Additional Information:

  • Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)

  • Vice President

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Join to apply for the Vice President - Fund Accounting Trades role at JPMorganChase 1 day ago Be among the first 25 applicants Join to apply for the Vice President - Fund Accounting Trades role at JPMorganChase Job DescriptionIf you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the...

  • Vice President

    1 day ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $90,000 - $120,000 per year

    Join the Fund Servicing team at JPMorgan Chase as a Vice President - Fund Servicing Manager . Take the lead in global financial operations, asset management, and investment banking services. Your responsibilities include overseeing regulatory compliance, client reporting, and NAV activities, acting as a domain expert and escalation point. Job...

  • Vice President

    1 day ago

    Manila, National Capital Region, Philippines Digital Csc Technology Full time ₱500,000 - ₱1,000,000 per year

    Job Title: Vice president-Business DevelopmentLocation: Mumbai &DelhiSalary Budget : OpenExperience Required:10 Years in Banking, work on Payment Gateway, UPI collection, aggregate Role Overview:We are hiring a Full time Vice President - Business Development with a strong background in banking partnerships, escrow account setup, and digital payment...

  • Vice President

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Join to apply for the Vice President - Fund Accounting role at JPMorganChase Join to apply for the Vice President - Fund Accounting role at JPMorganChase Job DescriptionJoin our team to build your career in a culture that values innovation, creativity and excellence. Job DescriptionJoin our team to build your career in a culture that values...

  • Fund Accounting Vice President

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    Join to apply for the Fund Accounting Vice President role at JPMorganChase 5 days ago Be among the first 25 applicants Join to apply for the Fund Accounting Vice President role at JPMorganChase Job DescriptionJoin JPMorganChase as a Fund Service Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to...

  • Vice President of Business Operations

    13 hours ago

    Manila, National Capital Region, Philippines beBeeOperational Full time ₱900,000 - ₱1,200,000

    Job Title: Vice President of Business OperationsJob Summary:We are seeking an experienced Vice President of Business Operations to drive business growth and efficiency. The ideal candidate will have a proven track record of implementing strategic business plans and procedures, setting performance goals, and establishing policies that promote company culture...

  • Vice President, Strategic Finance

    1 day ago

    Manila, National Capital Region, Philippines NES Global Talent Full time $60,000 - $80,000 per year

    Apply: Vice President, Strategic Finance (Manila)Reference: BH-23413Permanent headcount, based in Manila, PhilippinesJoin an exciting, fast-growing conglomerate with diverse business sectors (Real Estate, Healthcare, Education, Automobiles, New Energies)Candidate needs to be strong in relationship management, identifying financial solutions, securing...

  • Vice President

    1 day ago

    Manila, National Capital Region, Philippines JP Morgan Chase & Co Full time $90,000 - $120,000 per year

    Join our team to build your career in a culture that values innovation, creativity and excellence. As a Vice President within the Fund Accounting team, you will be responsible for supervising the NAV production process to guarantee accurate and prompt calculations in line with set procedures. Your role will involve managing the delivery of NAVs for Pension,...

  • Vice President

    1 day ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time $90,000 - $120,000 per year

    If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.As a Fund Accounting Trades - Vice President within the Fund Servicing team, you will be  responsible for managing the workflow through the life cycle of Market Trades. You will focus on ETD competencies and broker reconciliation to...

  • Assistant Vice President-Business Process

    5 days ago

    Manila, National Capital Region, Philippines EXL Full time

    Assistant Vice President-Business Process & Service Excellence -Quality ExcellenceResponsibilitiesBuild a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.Analyze business processes and assist in identifying problems and mitigating plans for quality...