IT Service Desk Specialist

4 days ago

Manila, National Capital Region, Philippines Emma of Torre Full time ₱250,000 - ₱500,000 per year

I'm helping
EIL Global
find a top candidate to join their team
flexible
for the role of
IT Service Desk Specialist - Multilingual Support
.

You'll provide technical support and ensure seamless IT operations in a dynamic global environment

Compensation:

Hidden

Location:

National Library of the Philippines, Kalaw Avenue, Ermita, Manila, Metro Manila, Philippines

Mission of EIL Global:

"

At EIL Global Our Mission is to harness the power of technology, AI, Cloud Computing, and various other advanced services.

Our purpose is to revolutionize industries, elevate human experiences, and foster innovation for worldwide advancement. We are committed to comprehending the distinct requirements and hurdles faced by our customers, providing solutions that surpass expectations and deliver tangible outcomes"

What makes you a strong candidate:

  • You have +3 years experience in Technical troubleshooting, IT support, Computer troubleshooting.
  • You are proficient in AD (Active Directory).
  • English - Conversational
  • Spanish - Conversational

Responsibilities and more:

Position: Service Desk

Mode: Full-time contract

Experience: 3+ years

Shift hours: 5:30 AM to 3:30 PM IST (may fluctuate depending on DST or lunar holidays) = 8:00 AM – 6:00 PM PHT (Philippine time). Support is not rotational and is fixed to the schedule mentioned above. Currently, no weekend support is required. Location has not been finalized; the role will be remote (WFH).

Requirements:

* 3 to 4 years of experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues, ensuring no impact on hardware warranty or customer security compliance requirements.

* Basic knowledge of PC hardware setup and configuration.

* Experience in deskside support and PC break/fix, including basic administration of Windows OS and Mac OS.

* Basic knowledge of Active Directory, messaging, user profile administration, remote troubleshooting, application installation and uninstallation.

* Previous experience as a Technical Support Executive, System Administrator, or Network Administrator in large and complex environments.

* Knowledge of Microsoft operating systems (Win10, Win7).

* Experience using and troubleshooting Outlook in a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, desktops, mobile devices, and tablets).

* Experience using and troubleshooting Microsoft Office, especially MS Word, MS Excel, and MS PowerPoint.

* Knowledge and experience with ticketing tools (ServiceNow, Remedy).

* MCP and ITIL certifications are desirable but not mandatory.

Additional non-technical requirements:

* Strong customer management skills.

* Good oral and written communication skills.

* Ability to interact with customers at different levels.

* Self-driven and results-oriented.

* Passionate about the work.

* Knowledge of local languages is preferred.

* Fluency in Mandarin, Korean, or Japanese.

* Studied or worked in South Korea is a plus.

* Good reading and writing skills in English.

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