IT Service Desk Specialist

4 days ago

Manila, National Capital Region, Philippines Emma of Torre Full time ₱250,000 - ₱500,000 per year

I'm helping
EIL Global
find a top candidate to join their team
flexible
for the role of
IT Service Desk Specialist - Multilingual Support
.

You'll provide technical support and ensure seamless IT operations in a dynamic global environment

Compensation:

Hidden

Location:

National Library of the Philippines, Kalaw Avenue, Ermita, Manila, Metro Manila, Philippines

Mission of EIL Global:

"

At EIL Global Our Mission is to harness the power of technology, AI, Cloud Computing, and various other advanced services.

Our purpose is to revolutionize industries, elevate human experiences, and foster innovation for worldwide advancement. We are committed to comprehending the distinct requirements and hurdles faced by our customers, providing solutions that surpass expectations and deliver tangible outcomes"

What makes you a strong candidate:

  • You have +3 years experience in Technical troubleshooting, IT support, Computer troubleshooting.
  • You are proficient in AD (Active Directory).
  • English - Conversational
  • Spanish - Conversational

Responsibilities and more:

Position: Service Desk

Mode: Full-time contract

Experience: 3+ years

Shift hours: 5:30 AM to 3:30 PM IST (may fluctuate depending on DST or lunar holidays) = 8:00 AM – 6:00 PM PHT (Philippine time). Support is not rotational and is fixed to the schedule mentioned above. Currently, no weekend support is required. Location has not been finalized; the role will be remote (WFH).

Requirements:

* 3 to 4 years of experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues, ensuring no impact on hardware warranty or customer security compliance requirements.

* Basic knowledge of PC hardware setup and configuration.

* Experience in deskside support and PC break/fix, including basic administration of Windows OS and Mac OS.

* Basic knowledge of Active Directory, messaging, user profile administration, remote troubleshooting, application installation and uninstallation.

* Previous experience as a Technical Support Executive, System Administrator, or Network Administrator in large and complex environments.

* Knowledge of Microsoft operating systems (Win10, Win7).

* Experience using and troubleshooting Outlook in a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, desktops, mobile devices, and tablets).

* Experience using and troubleshooting Microsoft Office, especially MS Word, MS Excel, and MS PowerPoint.

* Knowledge and experience with ticketing tools (ServiceNow, Remedy).

* MCP and ITIL certifications are desirable but not mandatory.

Additional non-technical requirements:

* Strong customer management skills.

* Good oral and written communication skills.

* Ability to interact with customers at different levels.

* Self-driven and results-oriented.

* Passionate about the work.

* Knowledge of local languages is preferred.

* Fluency in Mandarin, Korean, or Japanese.

* Studied or worked in South Korea is a plus.

* Good reading and writing skills in English.

  • Service Desk Agent

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Employer: An MSP company located in Burbank, California, USAWork Setup: RemoteWorking schedule: Pacific Standard Time (Days & Time: TBD)Salary: $1,200 - $1,300 monthlyBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Requirements:Strong...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • PS Expert Service Desk Specialist

    4 days ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱1,200,000 - ₱2,400,000 per year

    PS Expert Service Desk SpecialistSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...

  • Service Desk Engineer

    4 days ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Assistant Senior IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

    Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines EIL Global Full time ₱300,000 - ₱600,000 per year

    We have the below requirement:Position: Service DeskMode: Full time contractExperience: 3+ YrsShift Hours : 5:30 AM to 3:30 PM IST ( might fluctuate as per DST or lunar holidays in some cases ) = 8:00 AM – 6:00 PM PHT (Philippine time)Support does not have to be rotational and is fixed to the timing mentioned aboveNo Weekend support as of nowAs of now no...

  • Service Desk Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...

  • IT Service Desk Agent

    4 days ago

    Manila, National Capital Region, Philippines Nordic Global Full time ₱150,000 - ₱250,000 per year

    Make a difference. Be happy. Grow your career.*IT Service Desk Agent I*The IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.KeyResponsibilitiesProviding a high level of professionalism and...