Lang Skill
4 days ago
Language Skill - Service Desk - Mandarin/Korean/Japanese
L1 Customized JD:
Location: Remote(Philippines)
Shift Timing: 8:00 AM – 6:00 PM PHT (Philippine time)
- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Basic understanding of PC hardware set-up and configuration.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
- Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
- Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
- Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Good written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time.
- MCP and ITIL certification would be desirable but not mandatory
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
Non-Technical
· Good Customer management skill,
· Good in oral and written communication
· Able to interact and work with customer at different levels.
· Self- Driven and result oriented.
· Really passionate about the work
· Local language knowledge is preferred
· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
· Studied/Worked in South Korea is plus.
· Be good at Read & Write in English.
Job Type: Full-time
Pay: Php60, Php140,000.00 per month
Benefits:
- Work from home
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