spa operations manager

1 week ago

Taguig, National Capital Region, Philippines Creavalue Prime Services, Inc. Full time $80,000 - $120,000 per year

Key Responsibilities:

  • · Oversee the day-to-day operations of the spa, ensuring smooth and efficient service delivery.
  • · Develop, implement, and enforce spa policies, procedures, and service standards.
  • · Monitor and maintain the cleanliness, organization, and aesthetic appeal of the entire spa facility.
  • · Address and resolve guest concerns or complaints effectively and promptly.
  • · Provide ongoing coaching, mentoring, and performance evaluations for all spa team members.
  • · Foster a positive, collaborative, and professional work environment.
  • · Conduct regular team meetings to communicate updates, reinforce standards, and encourage team engagement.
  • · Ensure staff adherence to all company policies, procedures, and health and safety regulations.
  • · Champion a culture of exceptional guest service, ensuring every guest receives personalized and memorable experiences.
  • · Monitor guest feedback (e.g., surveys, online reviews) and implement improvements as needed.
  • · Proactively identify opportunities to enhance the guest journey from booking to departure.
  • · Develop and manage the spa's budget, controlling expenses and optimizing revenue.
  • · Analyze sales data, treatment utilization, and retail performance to identify trends and opportunities.
  • · Develop and implement promotional strategies, packages, and membership programs to drive revenue.
  • · Work closely with the marketing team to promote spa services and retail products.
  • · Ensure accurate and timely processing of transactions and reporting.
  • · Research and recommend new spa treatments, products, and equipment to keep the spa competitive and innovative.
  • · Stay updated on industry trends, best practices, and emerging technologies in the spa and wellness sector.
  • · Ensure all services are performed to the highest professional standards.
  • · Coordinate with maintenance and housekeeping teams to ensure all spa equipment is in good working order and facilities are well-maintained.
  • · Ensure strict adherence to all health, safety, and sanitation regulations and protocols.
  • · Conduct regular inspections to ensure compliance with standards.

Qualifications:

  • · Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • · Minimum of 2 (two) years of experience in spa operations management, with a proven track record of success.
  • · Strong understanding of spa treatments, retail products, and industry best practices.
  • · Proven leadership and team management skills, with the ability to motivate and develop staff.
  • · Excellent communication, interpersonal, and customer service skills.
  • · Strong financial acumen and experience with budgeting, forecasting, and P&L management.
  • · Ability to work flexible hours, including evenings, weekends, and holidays, as required.
  • · Certification in spa management, cosmetology, or a related field (a plus).

Skills & Attributes:

  • · Results-oriented with a focus on achieving revenue and performance targets.
  • · Proactive problem-solver with strong decision-making abilities.
  • · Highly organized and detail-oriented.
  • · Passionate about wellness, health, and beauty.
  • · Ability to remain calm and effective under pressure.
  • · Strong ethical conduct and integrity.

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