SPA Receptionist

Job Overview

We are seeking a highly personable and organized Front Desk Personnel to be the first point of contact for our valued SPA clients. This role is pivotal in delivering a warm, welcoming, and professional experience while efficiently managing appointments, inquiries, and administrative tasks. The ideal candidate will embody our spa's commitment to relaxation, luxury, and exceptional service.

Key Responsibilities

• Greet guests warmly and ensure they feel welcomed and attended to at all times.
• Manage spa bookings, schedule appointments, and coordinate therapist availability.
• Answer phone calls, emails, and online inquiries promptly and professionally.
• Process client payments, issue receipts, and manage cash register operations.
• Maintain a clean, organized, and inviting reception area.
• Provide accurate information on spa services, packages, and promotions.
• Support the spa management team in daily operations and administrative duties.
• Handle guest concerns or complaints with professionalism and efficiency.

Qualifications

• High school diploma or equivalent; additional training in hospitality or customer service is an advantage.
• Minimum of 1 year of experience in a front desk, reception, or customer service role (preferably in hospitality, spa, or wellness industry).
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and basic booking/reservation software.
• Professional appearance and demeanor.
• Ability to multitask and work under minimal supervision.
• Willingness to work flexible hours, including weekends and holidays.

Key Competencies:

• Customer-focused mindset with exceptional service orientation.
• Strong organizational and time-management skills.
• Positive attitude and ability to remain calm under pressure.
• Team player with a proactive approach.

What We Offer:

• A creative and collaborative work culture.
• Growth and career development opportunities within a fast-expanding beauty brand.
• Competitive remuneration and a range of employee benefits including generous leave entitlements.

About us

At Le Couleur Professionnel, we are dedicated to delivering exceptional wellness experiences that rejuvenate the mind, body, and spirit. Our spa combines professional expertise, premium treatments, and a tranquil environment to provide our guests with unparalleled relaxation and care. We take pride in our team of skilled and passionate professionals who share a commitment to excellence, personalized service, and holistic well-being. As we continue to grow, we invite talented individuals to join our mission of setting the standard for quality and innovation in the spa and wellness industry.