Analyst, Operations

4 days ago

Cainta, Calabarzon, Philippines Athena Full time ₱900,000 - ₱1,200,000 per year

Role Overview

The Analyst, Operations at Athena will be responsible for forecasting workload, planning headcount capacity, and analyzing service delivery metrics to ensure that our operations team can meet current and future demands. This role plays a critical part in optimizing the efficiency and effectiveness of our operational support, contributing directly to the success of our executive assistant-client partnerships.

Duties & Responsibilities

  • Forecasting:

○ Develop and maintain accurate forecasts of workload and staffing requirements.

○ Analyze historical data, business trends, and other relevant factors to predict future service demands.

○ Facilitate monthly reviews of Actual vs Forecast with ODs and VPs

  • Scheduling:

○ Utilize forecasting and capacity planning to schedule staff effectively, ensuring optimal workforce utilization and meeting business requirements.

  • Capacity Planning:

○ Assess current headcount capacity and project future staffing needs based on forecasted demand.

○ Identify staffing gaps and make recommendations for hiring or reallocating resources.

○ Manage the staffing assignment process from client selection through to assignment confirmation, ensuring transparency and adherence to operational criteria.

○ Collaborate with finance to maintain an accurate position ID database, integrating it into the overall workforce management system.

○ Develop and maintain a comprehensive BCP to ensure operational continuity in the face of disruptions. Regularly review and update the BCP in line with evolving risks and operational needs.

  • Reporting and Analytics:

○ Analyze service delivery metrics to identify trends, inefficiencies, and areas for improvement.

○ Provide regular reports and insights to senior management on operational performance and capacity planning.

○ Generate and analyze reports on workforce metrics, including planned vs. forecast outputs, attrition, and hiring, to identify discrepancies and areas for improvement.

  • Collaboration:

○ Work closely with Ops Directors to ensure alignment on capacity and staffing strategies.

○ Partner with Sales and Recruitment teams to communicate hiring needs and timelines.

  • Continuous Improvement:

○ Develop and implement processes and tools to improve forecasting accuracy and capacity planning.

○ Stay updated on industry best practices and incorporate them into Athena's operations.

  • Data Analyst

    3 weeks ago

    Cainta, Calabarzon, Philippines Corsearch C T Corporation Full time

    OverviewAt Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.Our comprehensive solutions, powered by AI-driven data and deep analytics, enable...

  • HR Administrative Assistant

    4 days ago

    Cainta, Calabarzon, Philippines Sasonbi Inc Full time ₱201,600 - ₱252,000 per year

    Analyze HR data related to headcount, turnover, compensation, performance, and manpower allocation across construction sites.Monitor and streamline recruitment, onboarding, and offboarding processes specific to site-based and office-based personnel.Work closely with the operations and project management teams to forecast labor needs and develop workforce...

  • Revenue Operations Billing Analyst

    2 weeks ago

    Cainta, Philippines Buscojobs Full time

    Financial Planning & Analysis Manager - APAC Posted today Job Description Overview The position is responsible for collating and analyzing various financial and operational data concerning the operations of Hitachi Solutions in APAC. The position provides support for the various management reporting and other ad-hoc financial reports required by the Head of...

  • Senior Cyber Security Analyst

    2 weeks ago

    Cainta, Philippines Summit 360 Solutions Full time

    Overview Location: Remote / Flexible (with overlap to US CST) Department: Security Operations Schedule: Monday–Friday, 8:00 AM–5:00 PM US CST (flexibility +/- 3 hours) Salary: PHP 90,000 to 120,000/mo (paid bimonthly) About the Role We are seeking a highly skilled Senior Security Analyst II to join our Security Operations and Incident Response team....

  • It Security Analyst

    24 hours ago

    Cainta, Philippines Buscojobs Full time

    Security Analyst Location: Manila, Philippines Position: Full-time Overview: Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales...

  • Business Insights Analyst

    2 weeks ago

    Cainta, Philippines TaskUs Full time

    .Business Insights Analyst page is loaded## Business Insights Analystlocations: Angeles, Pampanga, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2509\_12063****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its...

  • Senior SOC Analyst

    2 weeks ago

    Cainta, Philippines Ciena Corporation Full time

    They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are...

  • IT Systems Analyst

    2 weeks ago

    Cainta, Philippines Capiteq Full time

    Capiteq is a leading technology firm headquartered in Singapore and Hong Kong, delivering high-performance infrastructure and cloud solutions to financial trading organisations across Asia. We specialise in mission-critical systems that power financial markets, and we’re expanding our team with a seasoned IT Systems Engineer who thrives in dynamic,...

  • Senior Financial Analyst

    6 days ago

    Cainta, Philippines GoTo Full time

    Overview Location: Eastern Time Zone; United States or Province of Quebec, Canada Accounting and Finance at GoTo At GoTo, our Accounting and Finance team is critical in driving our company's growth and success. You can use your financial expertise and analytical skills to directly impact our business decisions and financial outcomes. With our support for...

  • Sr Director Analyst

    2 weeks ago

    Cainta, Philippines Gartner Full time

    Overview This is an individual contributor role, based remotely out of the UK or EU. What you will do Deliver high-quality actionable advice to an executive client audience through a variety of media. Write provocative and pragmatic research that is clear and actionable. Create and deliver presentations for webinars and other client-facing Gartner events....

  • Senior Commercial

    2 weeks ago

    Cainta, Philippines Buscojobs Full time

    Job Description Company Description Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to...

  • Junior Financial Controller

    24 hours ago

    Cainta, Philippines Buscojobs Full time

    Overview Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C. We're the winner of the...