HIRING ASAP CSR
4 days ago
Customer Service Representative
Location: Cebu Exchange Tower | Onsite
Start Date: September 22, 2025
Job Description:
The Customer Support Representative I provides exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees. It involves promptly responding to and effectively resolving phone inquiries concerning benefit information, claims adjudication, eligibility verification, prior authorization, and other pharmacy benefit management (PBM) processes. The position operates under general supervision, following instructions, work process guidelines, policies & procedures, and leveraging company knowledge/experience to fulfill job duties. Supervision levels vary from close to moderate depending on demonstrated skill and performance levels outlined for the role. Additionally, this position is part of a two-level career path with progression opportunities detailed in the Core Service Career Path/Succession Planning Guidelines.
Job Responsibilities:
- Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve issues, gather and provide information, and offer assistance.
- Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution.
- Utilize multiple company database programs to research and resolve complex issues relating to benefit information, claims adjudication, eligibility verification, prior authorization, and other PBM processes. Use task route function, , and other processes & tools as applicable to escalate issues, request follow up action, or obtain assistance from other areas of the organization as necessary.
- Educate external customers about MedImpact's roles and responsibilities. Provide information about override guidelines, benefit plan restrictions, prior authorization requirements, grievance and appeal processes, and other PBM functions as specified by health plan sponsors in online CS Notes.
- Follow up with callers as appropriate to ensure customer satisfaction and timely response to requests. Diffuse irate or emotionally upset customers by appropriately listening to issues, calming the customer, and providing positive solutions to resolve concerns.
- Represent MedImpact in a positive manner by adhering to SMART processes and established procedures and guidelines. Support the department strategy by delivering Customer Service
- Excellence through telephone courtesy, prompt response to callers, anticipation of customer needs and concerns, solution-oriented problem solving, and adherence to call center scripts, greetings, and call closing messages.
- Identify opportunities and make recommendations to department leadership for improvement of workflow processes, operating systems, training programs, reference materials, and quality initiatives that enhance the customer experience.
- Keep current on new plan information and instructions by attending and participating in staff meetings, RTL's, company-required training programs, and other activities that develop skills, build teamwork, and provide updated information.
- Pharmacy Technician Certified CSR's support physician calls and can review Prior Authorization (PA) guidelines noted in the MedAccess system.
Qualifications:
- At least 1 year of call-handling experience in a BPO setting
- Willing to work the night shift (11 PM - 8 AM)
- Healthcare account experience is a plus (but not required)
- Open to applicants with experience in any BPO account
-
CSR Hiring
2 weeks ago
Cebu City, Central Visayas, Philippines Global Group Innovative Services, Inc. Full time ₱18,000 - ₱292,000 per yearOCTOBER MASS HIRING – EXPERIENCED & ASPIRING CSRs (Healthcare | Finance | Retail | Logistics) Up to ₱29,000 Monthly Package + ₱10K–₱20K Bonuses Cebu Sites: IT Park | Montage | Mactan Newtown | J Centre (Mandaue) Start Dates: October 2–30, 2025 Job SummaryWe're hiring Customer Service Representatives (CSRs) for multiple leading accounts in...
-
Massive Hiring for CSR Position
4 days ago
Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearJoin our Growing Team as a Customer Service RepresentativeWe are currently conducting massive hiring for Customer Service Representative (CSR) positions across multiple accounts As a CSR, you will be the frontline of communication between the company and its customers. Your role will involve handling inquiries, processing orders, providing solutions, and...
-
Urgent Hiring for CSR
1 week ago
Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱200,000 - ₱400,000 per yearAbout the role E-WORLD STAFFING SERVICES' is urgently hiring for the position of Customer Service Representative (CSR) in Cebu City, Cebu. This is a full-time role that does not require any prior BPO experience. As a CSR, you will be the first point of contact for customers and play a vital role in delivering exceptional customer service and support.What...
-
URGENT HIRING CSR
3 days ago
Cebu City, Central Visayas, Philippines A SYSTEM INTERNATIONAL CORPORATION Full time ₱150,000 - ₱250,000 per yearAbout the role We are urgently hiring for Customer Service Representative (CSR) roles at our call center in Cebu Central Visayas. This is a full-time position with an upcoming training class starting on October 6th. As a CSR, you will be responsible for providing excellent customer service and support to our clients over the phone.What you'll be...
-
CSR Hiring
4 days ago
Cebu City, Central Visayas, Philippines MANNA WORKMAN`S AGENCY INC. Full time ₱150,000 - ₱250,000 per yearWe are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, providing support, answering questions, and resolving issues to ensure a positive customer experience.Qualifications:High school diploma or equivalent (Associate or Bachelor's degree...
-
CSR Mass Hiring
1 week ago
Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱21,600 per yearNezda's prime BPO partner in Cebu is currently hiring for over 300 Healthcare Customer Service Representatives to start this September and October 2025.Designation: Customer Service RepresentativeAccount: HealthcareLocation: Cebu IT ParkWork Arrangement: Full OnsiteApplication Process: Onsite or Virtual (based on applicant's preference)Start Dates: October...
-
WE ARE HIRING CSR
4 days ago
Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱13,000 - ₱20,000 per yearURGENT HIRING – Customer Service Representative (Healthcare Account)Location: Wipro, Cbloc Mall, IT Park, Cebu CityClient: Healthcare Account | Partnered with: Nezda TechnologiesHiring Process: 1-Day | Recruitment Hours: 9:00 AM – 5:00 PMWalk-in Applicants: Inform the front desk you are from Nezda TechnologiesJob Details:Position: Customer Service...
-
Travel Account CSR – Shifting Schedule
4 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱192,000 - ₱288,000 per yearNOW HIRING: CSR – Airline Account | Cebu IT ParkLocation: Cebu IT ParkWork Setup: OnsiteShifting ScheduleSalary Package: ₱17,000 - ₱24,000Account allowances (to be discussed during the offer)Clothing allowanceTransportation allowance20% Night DifferentialHMO from Day 1Account incentivesAttendance bonusQualifications: At least a SHS school graduate with...
-
URGENT HIRING: CSR Travel Specialist
3 days ago
Cebu City, Central Visayas, Philippines LEX iSolutions PH Full time ₱35,000 - ₱45,000 per yearHIRING: CSR Travel Specialists Salary Range: ₱35,000 – ₱45,000 (based on travel & GDS experience) Salary Packages:₱35,000 – with 2 years Travel & GDS experience₱40,000 – with 3 years Travel & GDS experience₱45,000 – with 4 years Travel & GDS experience Qualifications:At least 2 years GDS experience (e.g., Amadeus, Sabre,...
-
CSR | 1-Day Hiring Process – Voice
4 days ago
Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per yearCSR | 1-Day Hiring Process – Voice / Non-VoiceJob Description:We are urgently hiring Customer Service Representatives (CSR) for both Voice and Non-Voice accounts If you're a High School or Senior High School Graduate with or without BPO experience, this is your chance to start a rewarding career in the call center industry. Training will be provided to...