Customer Service Representative

4 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time

Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. This is a great opportunity to assist our diverse customer base in a professional and friendly manner.

Responsibilities
  • Respond to customer inquiries and provide accurate information in a timely manner
  • Assist customers with product and service-related questions or concerns
  • Navigate and utilize internal systems and databases
  • Resolve customer issues by providing appropriate solutions and alternatives
  • Ensure customer satisfaction and retention by building positive relationships
  • Follow company policies and procedures to ensure consistency and quality
  • Collaborate with internal teams to address customer issues and improve processes
  • Maintain thorough and accurate customer records
Requirements
  • With at least 6 months of relevant work experience
  • Excellent communication skills and ability to adapt to different customer needs
  • Strong problem-solving and time-management abilities
  • Attention to detail and ability to prioritize tasks
  • Ability to work well in a team-oriented environment
  • Proficiency in using computer systems and software
Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

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