Customer Success Representative

4 days ago

Pasig, National Capital Region, Philippines Daydreamer Outsourcing, LLC Full time

Our client is a fast-growing E-commerce brand in the Philippines, and this role is the "front-of-house" representative handling customer inquiries, orders, and deliveries with speed, accuracy, and warmth. The Customer Success Representative owns the day-to-day customer experience from order to delivery.​

Responsibilities

  • Handle customer inquiries across multiple channels (chat, phone, social, web) in a friendly and professional way.​
  • Manage web orders, coordinate fulfillment, and ensure orders are processed accurately and on time.​
  • Book and coordinate deliveries with couriers (e.g., Lalamove), ensuring pins and addresses are correct.​
  • Coordinate closely with operations and warehouse teams to track orders from confirmation to delivery.​
  • Act as the single point of contact for customers, updating them proactively on order status and resolving issues.​

Requirements

  • Experience in high-service environments such as cafés, hospitality, retail counters, or similar customer-facing roles.​
  • Naturally service-oriented, bubbly, and professional; comfortable talking to customers all day.​
  • Sharp attention to detail, especially with orders, addresses, and timing.​
  • Strong English comprehension and the ability to communicate clearly with foreign clients.​
  • Able to work onsite full-time in Pasig City and handle urgency and multiple tasks at once.​

Nice to have:
Experience with online orders, chats, or delivery platforms, and previous fast-paced customer service or hospitality experience.

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