Customer Success Manager

2 weeks ago

Pasig, National Capital Region, Philippines CommPeak Full time

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

Responsibilities

  • Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
  • Increase the retention and growth of CommPeak's most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
  • Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
  • Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
  • Collaborate closely with internal stakeholders to support customer's needs and to resolve issues
  • Generate new business using existing and potential customer networks in order to identify new

Requirements

  • 2+ years customer success or account management experience - Must
  • Experience working for an international SaaS/Web/Tech company - Must
  • Basic technical skills with VoIP Service, SIP trunks, Dialing platform - Big advantage
  • Excellent verbal and written communications skills.
  • Fluent spoken and written English, other languages is a plus
  • Driven, self-motivated, enthusiastic, and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights

Benefits

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Private health insurance with dependent
  • Hybrid work set-up

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