Customer Service Representative
2 weeks ago
ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative.
In this role, you will provide customer support for our client's premium home appliance warranty. You will help customers eliminate the stress and hassle of many home maintenance services. We need individuals with 1-2 years' experience strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.
What you will do as a Customer Service Representative.Follow -up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.Discuss covered and non-covered items on calls, including out-of-pocket costs. Send emails and collaborate with departments for customer support. Manage recalls and open dispatch tickets. Respond to customer emails and phone calls.Attempt to retain dissatisfied customers. Serve as the initial point of contact for the Home Warranty Campaign. Answer customer questions about coverage limits and account changes.Process billing inquiries and payments. Handle pre-appointment work orders. What We're Looking ForAt least High School or equivalent1+ year of experience in a call center or customer support role.Strong English communications skillsA customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions. What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.
We also offer:Competitive salary – Get paid for doing what you loveMedical and dental insurance (with free dependent coverage).Group life insurance for peace of mind.Paid time off (PTO) – Because work-life balance matters.Outstanding career growth opportunities – Learn, advance, and develop your career.A fun, innovative, and energetic team culture – Be part of a company that values its employeesSkills and leadership development to help you reach your full potential.Free meal for onsite employeesAt ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:Customer First – We are obsessed with delivering an exceptional customer experience.Personal Accountability – We do the right thing and own our actions.Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.Hungry – We bring passion, energy, and drive to everything we do.Happy & Healthy – We believe in balance, well-being, and a positive workplace.If these values resonate with you, this is your chance to join a fast-growing, high-performing team
Come join our team and see why ClearSource is an employer of choice.
Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City
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