Client Services Manager

5 days ago


Pasay, National Capital Region, Philippines SMDC Full time ₱288,000 - ₱600,000 per year

Job Description:

  1. Oversee daily operations of Good Stays.
  2. Ensure exceptional customer service standards are consistently met across all touchpoints.
  3. Resolve guest complaints and concerns promptly and professionally, ensuring high satisfaction and retention.
  4. Monitor and analyze customer feedback to identify trends and implement service improvements.
  5. Develop and implement customer service protocols and escalation procedures.
  6. Conduct regular coaching and mentoring sessions to enhance team performance and service delivery.
  7. Prepare and submit reportorial requirements to corporate offices.
  8. Manage reservations and occupancy optimization, ensuring seamless guest experiences.

Qualifications:

  • Bachelor's degree in Hotel and Restaurant Management or any 4-year related course.
  • At least 10 years of proven leadership experience in customer service and hospitality management.
  • Strong background in revenue auditing and financial reporting.
  • Excellent communication, organizational, and problem-solving skills.
  • Experience in managing customer service operations in hotel/resort settings.
  • Hands-on experience in training and development, policy creation, and interdepartmental coordination.
  • Must be willing to work onsite in Pasay City.


  • Pasay, National Capital Region, Philippines Visa Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...


  • Pasay, National Capital Region, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱2,000,000 - ₱2,500,000 per year

    DepartmentService PerformanceEmployee TypeProbationary Explore this opportunity as aManager, Service Performanceand join our growing team at1Aviation Groundhandling Services Corp.*As a*Manager for Service Performance, you will lead the monitoring and analysis of service levels across airport operations. This role focuses on tracking key performance metrics,...


  • Pasay, National Capital Region, Philippines NISPI Full time ₱1,500,000 - ₱2,400,000 per year

    Job DescriptionBusiness and client facing role that ensures seamless IT Service Management, helps business growth and creates value for business and their clients through IT intervention. Relationship management with business client IT teams in-scope.ResponsibilitiesIT OperationsDrive Incident & Situation management for all Sev1 & Sev2 incidentsFollow...


  • Pasay, National Capital Region, Philippines Guangzhou Modern Cancer Hospital Full time ₱300,000 - ₱450,000 per year

    About the role Guangzhou Modern Cancer Hospital - Manila Office is seeking a talented Client Relations Assistant to join our team in Pasay City, Metro Manila. This full-time role will be responsible for providing exceptional customer service and administrative support to our valued clients. As a key member of our client relations team, you will play a vital...


  • Pasay, National Capital Region, Philippines Visa Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...


  • Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱144,000 - ₱600,000 per year

    General Manager – Food Solutions (Canteen Services)Work Location: Metro ManilaWork Setup: On-siteWork Schedule: Day ShiftAbout the RoleWe are seeking an experienced and strategic Operations Director – Corporate Food Solutions (Canteen Services) to lead and manage canteen operations across one or multiple client sites. This role is pivotal in driving...


  • Pasay, National Capital Region, Philippines MaidProvider Full time ₱900,000 - ₱1,200,000 per year

    Role SummaryThe Client Experience Lead will design and oversee the full client journey — from inquiry to successful maid placement — ensuring a seamless, transparent, and AI-enhanced experience. Success means higher client retention, faster placements, and a reputation for as the most professional maid agency in the Philippines. This role sits at the...

  • Client Care Consultant

    7 minutes ago


    Pasay, National Capital Region, Philippines Visa Full time ₱1,500,000 - ₱2,500,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...


  • Pasay, National Capital Region, Philippines Infinit-O Full time $70,000 - $120,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...


  • Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role This is a full-time Healthcare Account Operations Manager | Account Receivable position located in Pasay City, Metro Manila. Reporting to the Director of Operations, you will be responsible for overseeing the day-to-day operations and accounting activities for a key healthcare client. This is a critical role that will contribute to the...