Client Services Manager

2 days ago

Pasay, National Capital Region, Philippines SMDC Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  1. Oversee daily operations of Good Stays.
  2. Ensure exceptional customer service standards are consistently met across all touchpoints.
  3. Resolve guest complaints and concerns promptly and professionally, ensuring high satisfaction and retention.
  4. Monitor and analyze customer feedback to identify trends and implement service improvements.
  5. Develop and implement customer service protocols and escalation procedures.
  6. Conduct regular coaching and mentoring sessions to enhance team performance and service delivery.
  7. Prepare and submit reportorial requirements to corporate offices.
  8. Manage reservations and occupancy optimization, ensuring seamless guest experiences.

Qualifications:

  • Bachelor's degree in Hotel and Restaurant Management or any 4-year related course.
  • At least 10 years of proven leadership experience in customer service and hospitality management.
  • Strong background in revenue auditing and financial reporting.
  • Excellent communication, organizational, and problem-solving skills.
  • Experience in managing customer service operations in hotel/resort settings.
  • Hands-on experience in training and development, policy creation, and interdepartmental coordination.
  • Must be willing to work onsite in Pasay City.

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