Client Services Manager
5 days ago
Job Description:
- Oversee daily operations of Good Stays.
- Ensure exceptional customer service standards are consistently met across all touchpoints.
- Resolve guest complaints and concerns promptly and professionally, ensuring high satisfaction and retention.
- Monitor and analyze customer feedback to identify trends and implement service improvements.
- Develop and implement customer service protocols and escalation procedures.
- Conduct regular coaching and mentoring sessions to enhance team performance and service delivery.
- Prepare and submit reportorial requirements to corporate offices.
- Manage reservations and occupancy optimization, ensuring seamless guest experiences.
Qualifications:
- Bachelor's degree in Hotel and Restaurant Management or any 4-year related course.
- At least 10 years of proven leadership experience in customer service and hospitality management.
- Strong background in revenue auditing and financial reporting.
- Excellent communication, organizational, and problem-solving skills.
- Experience in managing customer service operations in hotel/resort settings.
- Hands-on experience in training and development, policy creation, and interdepartmental coordination.
- Must be willing to work onsite in Pasay City.
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