Analyst, Global Client Services Communications

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Communications & Engagement Analyst within the Client Services (CS) Strategic Initiatives and Transformation Office will be a skilled visual designer with a digital-first approach to content development in the form of executive presentations, web content, videos, GIFs, & more that enhance our reputation globally.

This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa's clients, ways that we're incorporating generative AI into the service journey, and how we're addressing client feedback across our products and solutions – all to drive our clients' success. It's an exciting time to join Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player who loves all things design and has a passion for process improvement with a keen focus on distilling what matters from what doesn't to create digestible artifacts. The role will flex across a variety of mediums combining Visa's brand standards, color theory, graphic elements, and typography to make audiences understand the power of the Visa brand.

This position will be based in Pasay and will report to the Senior Director, Global Client Services Communications and Engagement. This is an individual contributor role and requires a skilled communicator with strong business acumen, an ability to operate independently and deliver quickly, and a curiosity to streamline our daily work through technology.

RESPONSIBILITIES

• Drive awareness of our CS narrative through visual assets needed for thought leadership and sales enablement collateral including tear sheets, case studies, executive and client presentations, videos, social media, & more for internal and external stakeholders.
• Leverage Visa's existing brand assets to create visual text and imagery concepts to communicate ideas that inspire, inform, and captivate target audiences.
• Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators while continually improving processes to increase efficiency and impact.
• Lead the process of defining requirements, visualizing and creating graphics including illustrations, logos, icons, layouts and photos.
• Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience related to design.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• Three or more years of relevant work experience in graphic design or communications with a Bachelor's Degree

Preferred Qualifications:

• Four or more years of work experience with a Bachelor's Degree in communications, multimedia arts, marketing, advertising, a related field or equivalent job experience.
• Strong writing and visual design skills, with a digital-first approach and keen attention to detail, polish and presentation.
• Superb graphic design experience including Adobe Creative Suite (AI, PSD, Premiere), Microsoft Suite (specifically PowerPoint slide design and animation skills), Canva, and Generative AI tools (such as Synthesia).
• Ability to work independently with limited oversight, and as part of a team with a collaborative mindset and desire to provide your perspective.
• Hands-on team player with strong organizational and project management skills, with the ability to pivot quickly based on latest developments with a high level of accuracy. You resourcefully overcome unexpected roadblocks and carry a strong sense of accountability, operating with sound judgment and high standards.
• Experience in financial services, technology, customer service, and/or change management (i.e. Prosci).
• Stellar written and verbal communication skills, including interpersonal and presentation skills.
• Ability to work effectively in a matrixed environment and with blurry boundaries regarding roles and responsibilities.
• Demonstrates the ability to think collaboratively and creatively, connect the dots, innovate, iterate, drive alignment, with a passion for excellence.
• Ability to critically analyze and assess data to derive actionable insights.
• Uses growth mindset to learn from past experiences, seeking feedback, and applying it to the next iteration.
• Strong process orientation, organized and methodical in approach, always looking to set things up in a streamlined, standardized, and scalable way.
• Self-motivated, strong curiosity, and minimal need for direction.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.