Manager, Service Performance

5 days ago

Pasay, National Capital Region, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱2,000,000 - ₱2,500,000 per year

Department
Service Performance

Employee Type
Probationary

Explore this opportunity as a
Manager, Service Performance
and join our growing team at
1Aviation Groundhandling Services Corp.*
As a
*Manager for Service Performance
, you will lead the monitoring and analysis of service levels across airport operations. This role focuses on tracking key performance metrics, identifying trends, and working with operational teams to drive improvements in efficiency, compliance, and customer experience.

What You Will Do

  • Ensure that 1Aviation's Mission, Vision, and Values are achieved.
  • Monitor and analyze operational performance data to measure service standards and identify areas for improvement.
  • Oversee the documentation, reporting, and communication of service performance results.
  • Recommend and implement initiatives to improve operational efficiency and customer experience.
  • Conduct inspections and ensure findings are reported, tracked, and addressed in a timely manner.
  • Collaborate with operations teams to review performance, implement corrective actions, and monitor progress.
  • Prepare and present data-driven performance reports to management.
  • Supervise and mentor a team of service performance specialists and analysts.
  • Support training, recognition, and development initiatives to enhance service delivery.
  • Perform other duties as may be assigned by the Director, Service Performance.

*An ideal candidate for this role should possess the following qualifications:
Educational Background & Experience*

  • College graduate in Business, Aviation, Engineering, Data Analytics, or related field
  • Minimum of 3–5 years' experience in performance management, data analysis, process improvement, or airport/airline operations
  • Background in analyzing KPIs, service metrics, and operational performance data
  • Experience in leading teams or supervisory roles is an advantage

Skills & Attributes

  • Strong data analysis, reporting, and visualization skills (Excel, Power BI, or equivalent tools)
  • Excellent problem-solving and critical-thinking ability
  • Strong communication skills, able to translate data into actionable insights
  • Results-driven, detail-oriented, and highly organized
  • Adaptable, proactive, and able to manage multiple priorities under pressure
  • Collaborative leadership style with focus on continuous improvement

Ready to turn data into action and drive service excellence?
Apply now and be part of a future-forward aviation support team.
Experience Range Range (Years)
5 - 7 years

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