Claims and Arbitration Manager

2 weeks ago

Ortigas Post Office, Philippines J&T Manila Full time ₱2,000,000 - ₱2,500,000 per year

SUMMARY:

Generally responsible for reviewing escalated client claims, determining allowable benefits, and manage the efficient settlement of customers' claims to ensure smooth claims and arbitration process and customer satisfaction..

QUALIFICATIONS

  1. Graduate of any 4-year course, preferably in Business Management, Contact center Operations or equivalent

  2. With large team management experience, chain network management experience;.

  3. Experience in E-Commerce, Logistics,

KNOWLEDGE, SKILLS, & ABILITIES

  1. Excellent written and verbal communication skills.

  2. Good interpersonal skills and sense of customer service.

  3. Ability to handle multiple projects simultaneously and work under pressure.

  4. Strong organization and project management skills.

  5. Proficient in Microsoft Office and relevant software..

DUTIES AND RESPONSIBILITIES

  1. Management ability: Led a team of over 10 people, understand how to divide labor and manage personnel;

  2. Project experience: Having independently completed business projects and able to advance multiple projects simultaneously;

  3. Reporting ability: Able to conduct data analysis and report summary for business operations;

  4. Language proficiency: Proficient in English reading and writing; Testing during interviews: report production and on-site Q&A

EQUIPMENT USED:

WORKING CONDITIONS:

  1. Reporting during weekends and holidays may be necessary. Shifting schedule may be imposed.

  2. Carry out any other tasks as assigned from time to time by the management.

Job Types: Full-time, Permanent

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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