Claims and Arbitration Associate

3 days ago


Ortigas, Philippines J&T EXPRESS Full time ₱288,000 per year

Key Responsibilities:

  • Review and investigate disputed logistics transactions (loss, damage, or return issues).
  • Gather and verify evidence from clients, delivery partners, and warehouse teams.
  • Analyze documentation such as waybills, proof of delivery, and incident reports.
  • Prepare case summaries and recommend resolutions or compensation.
  • Coordinate with Claims, Quality Control, and Customer Service teams to ensure timely dispute resolution.
  • Maintain arbitration records and assist in reporting and data tracking.
  • Ensure all arbitration decisions are fair, transparent, and compliant with company guidelines.
  • Strong analytical, investigation, and decision-making skills.
  • Excellent communication and report-writing abilities.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • With experience in claims, dispute resolution, or logistics operations is an advantage.

Job Type: Full-time

Pay: Php20, Php24,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Promotion to permanent employee

Work Location: In person



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